Cassandra Moore
Nacogdoches
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies, and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
29
29
years of professional experience
9
9
years of post-secondary education
Work History
ES Clerk ll
Texas Health and Human Service Commission
Nacogdoches
02.2020 - Current
- Managed scheduling for appointments and ensured timely service delivery for clients.
- Processed client applications and maintained accurate records in agency database.
- Assisted in case management by reviewing documentation for compliance with regulations.
- Coordinated communication between staff and clients regarding service inquiries.
- Trained new clerical staff on office procedures and software systems used in operations.
- Collaborated with team members to improve workflow efficiency within the office environment.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately.
- Scanned documents into digital formats ensuring accuracy of content.
- Ordered office supplies and equipment to ensure availability.
- Drafted memos, letters, emails, reports, and presentations to meet management requests.
- Answered customer inquiries via phone and email.
Registration Clerk
Nacogdoches Memorial Hospital
Nacogdoches
10.1997 - 02.2020
- Managed patient registration and verification processes at a large healthcare facility.
- Input and updated patient information in electronic health record systems.
- Assisted patients with insurance forms and billing inquiries efficiently.
- Communicated with patients regarding registration procedures and necessary documentation.
- Maintained confidentiality of patient records in compliance with regulations.
- Collaborated with other departments to ensure seamless patient flow and service.
- Trained new staff on registration protocols and hospital policies effectively.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into the system.
- Registered patients for outpatient procedures and emergency services.
- Maintained confidential patient records according to HIPAA guidelines.
- Assisted with scheduling appointments based on provider availability.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Performed data entry tasks to update patient information in the system.
- Scanned documents and insurance cards to include in patient charts.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Assisted with training new staff members on proper procedures related to registering patients.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Worked collaboratively with other departments to ensure smooth operations within the facility.
- Welcomed patients to the facility and assisted with the registration sign-in process.
- Advised patients of monies required to be paid prior to services.
- Provided guidance and support to visitors throughout the registration process.
- Utilized computer systems to track all incoming applications for registration purposes.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Reviewed patient medical records and verified accuracy of information in the system.
- Generated reports regarding patient demographics and financial status.
- Supported healthcare applications by monitoring security, performance and reliability.
Education
Master of Science - Business Administration And Management
Capella University
Minneapolis, MN 03.2026 - 06.2026
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ 02.2016 - 07.2024
Skills
- Patient registration
- Billing and coding
- Handling payments
- Record keeping
- Document management
- Filing systems
- Administrative support
- Administrative tasks
- Workflow optimization
- Database management
- Project management
- Data analysis
- Customer service
- Customer satisfaction
- Team collaboration
- Communication skills
- Effective communication
- Written communication
- Relationship building
- Compliance knowledge
- Task prioritization
- Multitasking and prioritization
- Advanced MS office suite
- Phone etiquette
- Scanning and copying
- Scheduling appointments
- Multitasking and prioritization
References
References available upon request.
Timeline
Master of Science - Business Administration And Management
Capella University
03.2026 - 06.2026
ES Clerk ll
Texas Health and Human Service Commission
02.2020 - Current
Bachelor of Science - Health Administration
University of Phoenix
02.2016 - 07.2024
Registration Clerk
Nacogdoches Memorial Hospital
10.1997 - 02.2020