Arrie Price
Summary
Patient Access Representative II experienced in patient registration and EMR systems. Enhanced patient experiences through exceptional customer service and accurate documentation while maintaining HIPAA compliance. Improved patient satisfaction and streamlined front office operations by effectively managing patient interactions and resolving concerns.
Overview
4
4
years of professional experience
Work History
Patient access representative ll
Memorial Hermann
Houston, TX
04.2026 - Current
- Greeted patients and verified insurance eligibility, ensuring smooth patient flow at Memorial Hermann facilities.
- Scheduled appointments and managed patient information in electronic systems, enhancing accessibility and organization.
- Assisted patients with registration paperwork and addressed inquiries promptly, improving patient experience and satisfaction.
Patient access representative ll (traveler)
Memorial Hermann
Houston, TX
06.2025 - 04.2026
- Managed patient check-in processes, enhancing service timeliness and ensuring accurate patient information.
- Facilitated insurance verification, confirming coverage and eligibility to minimize service delays.
- Coordinated appointment scheduling, improving clinic workflow and increasing patient access.
Patient Access Representative II
CommonSpirit Health
Bryan
02.2024 - 06.2025
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Scheduled patient appointments by notifying providers of arrivals and ensuring service delivery adhered to timelines.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Executed patient registration procedures, accurately inputting information to comply with provider, facility, and legal standards.
- Created new patient accounts in EMR system.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Streamlined patient registration by verifying collection and proper filing of all required documentation.
- Collaborated with clinical and administrative staff to meet patient needs.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Responded to patient inquiries regarding billing or financial matters.
- Answered phones promptly in a professional manner.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Office Assistant
Sunnyside Wellness Centre
Houston
10.2022 - 02.2024
- Provided administrative support to multiple departments.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Facilitated onboarding process for new employees by preparing orientation materials and training resources.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed daily office operations and maintained a clean and efficient workspace.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Organized files and developed spreadsheets to enhance workflow and document accessibility.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Travel CNA
Resolution Hospice
Houston, TX
04.2022 - 10.2022
- Assessed patients' feelings and needs for assistance or emotional support through effective communication.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Educated family members about proper care techniques.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Developed strong relationships with patients, caregivers, and healthcare teams to ensure alignment with individual care plan targets.
- Worked effectively in team environments to make the workplace more productive.
Education
GED -
Golf Shores Academy
Houston, TXSkills
- Patient registration
- Registration and admissions
- Insurance verification
- Patient check-in
- Intake assessment
- EMR systems
- Documentation accuracy
- Records maintenance
- Registration management
- Data entry
- Customer service
- Multi-channel communication
- Team collaboration
- Phone and email etiquette
- HIPAA compliance
Timeline
Patient access representative ll
Memorial Hermann
04.2026 - Current
Patient access representative ll (traveler)
Memorial Hermann
06.2025 - 04.2026
Patient Access Representative II
CommonSpirit Health
02.2024 - 06.2025
Office Assistant
Sunnyside Wellness Centre
10.2022 - 02.2024
Travel CNA
Resolution Hospice
04.2022 - 10.2022
GED -
Golf Shores Academy