Open To Work
Elizabeth DeSantiago
Bakersfield,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Patient Access Representative ll
Kern Hospital Authority
Bakersfield, California
04.2001 - 02.2020
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans. Completed financial assistance applications to determine eligibility for no pay, or partial payment, of medical services.
Court Clerk ll
Kern County Superior Court
Bakersfield, California
10.2000 - 04.2001
- Acted as court cashier, processing billing and payments for fines and other court fees, while also recording details of payment and reporting missed deadlines or delinquency.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Implemented electronic filing systems to imp
- Provided customer service to the public regarding court procedures and case status.
- Ensured that all court fees and fines were collected.
Collection Clerk ll
Kern Medical Center
Bakersfield , CA
06.1990 - 10.2000
- Managed high-volume call lists to contact debtors and secure payments.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Collaborated with team members to meet or exceed collection goals.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Monitored debtor accounts for changes in status or payment arrangements.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Prepared and mailed out demand letters and other necessary correspondence.
- Ensured compliance with state and federal laws governing debt collection practices.
- Updated collection databases and systems with payment arrangements and notes.
Education
GED -
BAKERSFIELD ADULT SCHOOL
Bakersfield, CA04-1989
Skills
- Customer service
- Processes and procedures
- Written and oral communication
- Records correction
- Telephone etiquette
Work Preference
Job Search Status
Open to workWork Type
Part TimeSalary Range
$45000/yr - $200000/yrTimeline
Patient Access Representative ll
Kern Hospital Authority
04.2001 - 02.2020
Court Clerk ll
Kern County Superior Court
10.2000 - 04.2001
Collection Clerk ll
Kern Medical Center
06.1990 - 10.2000
GED -
BAKERSFIELD ADULT SCHOOL