Cassandra Mora

Deputy County Clerk

Hidalgo County

04.2014 - 11.2022

Possessed and expected highest standards of integrity, ethics and performance from staff.
Managed a team of clerks to maintain high levels of productivity, organization, and adherence to county guidelines.
Handled challenging situations involving upset or disgruntled citizens with professionalism and tact.
Reviewed records management policies for compliance with state and local guidelines.
Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
Ensured accuracy in official records by meticulously reviewing documentation before processing or archiving.
Maintained strict confidentiality with sensitive information while handling various tasks related to court proceedings, marriage licenses, property deeds, and other legal documents.
Utilized technology advancements within the office setting to streamline workflows leading to increased productivity among all employees.
Responded to requests for information from public, other municipalities or state and federal legislative offices.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Performed routine data entry or document management.
Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
Streamlined communication channels between departments, improving interdepartmental collaboration and efficiency.
Established a user-friendly, comprehensive resource guide for staff to quickly access information when assisting citizens with various requests.
Oversaw complex projects such as migrating old paper records into digital format ensuring seamless integration while minimizing disruptions.