Cassandra Navaho
Tucson,AZ
Summary
Detail-oriented healthcare professional with experience in behavioral health billing, Medicaid claims, and patient account management. Strong background in verifying coverage, reviewing records for accuracy, and resolving eligibility and billing issues with payers and internal departments. Known for careful documentation, problem solving, and dependable follow-up.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Terros Health
Phoenix, AZ
2026.04 - Current
- Processed patient billing, charges, and account updates for behavioral health services.
- Reviewed claims for accuracy before submitting to payers and Medicaid systems.
- Resolved billing discrepancies using EHR and practice management records.
- Verified insurance coverage and details for Terros Health patient accounts.
- Reviewed medical records for accuracy of billing information and patient data compliance
- Verified insurance coverage and identified applicable third-party payers for billing
- Analyzed billing processes to identify and address discrepancies
- Submitted claims to insurance companies.
Eligibility Specialist
Terros Health
Phoenix, Arizona
2022.07 - 2026.04
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Reviewed AHCCCS, Medicare, and commercial coverage for behavioral health services.
- Verified patient eligibility through Terros Health registration and insurance systems.
- Collected client demographic and insurance information for intake records.
- Resolved eligibility issues with insurers and internal Terros Health departments.
- Updated eligibility files in compliance with HIPAA and clinic procedures.
- Documented verification notes for accurate patient account records.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
Health Relation Services Specialist
Terros Health
Phoenix, Arizona
2021.01 - 2021.04
- Supported patient intake using Terros Health service workflows and documentation standards.
- Scheduled appointments and coordinated follow-up across behavioral health care teams.
- Verified insurance details and updated client records in electronic systems.
- Processed referrals and routed service requests to appropriate Terros Health departments.
- Maintained confidential files and protected sensitive health information.
- Supported registration processes with technical assistance and troubleshooting.
- Managed daily operations related to client accounts, including invoicing, scheduling, billing, and other administrative tasks.
- Documented customer interactions accurately within the organization's database system.
- Provided customer service to clients by answering inquiries, resolving problems and providing product information.
Education
High School Diploma -
Ganado High School
Ganado, AZ2007-05
Some College (No Degree) - Medical Insurance Billing And Coding
Brookline College
Phoenix, AZSome College (No Degree) - Medical Office Management
ICDC College
Cypress, CASkills
- Medical billing
- Medicaid billing
- Claim submission
- Insurance verification
- Insurance follow-up
- Denial management
- EHR documentation
- Patient account management
- Revenue cycle
- Patient accounts
- HIPAA compliance
- Client communication
Timeline
Billing Specialist
Terros Health
2026.04 - Current
Eligibility Specialist
Terros Health
2022.07 - 2026.04
Health Relation Services Specialist
Terros Health
2021.01 - 2021.04
High School Diploma -
Ganado High School
Some College (No Degree) - Medical Insurance Billing And Coding
Brookline College
Some College (No Degree) - Medical Office Management
ICDC College