Cassandra Olson
Clayton,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Guest Service Worker
Kwik Trip
10.2023 - 04.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Resolved customer complaints professionally, restoring guest confidence in the establishment''s services.
- Assisted guests with special requests, ensuring a memorable and enjoyable stay at the property.
Housekeeper
The Country Lodge
06.2017 - 05.2020
- Interacted pleasantly with clients and guests when performing daily duties
- Reported damage or theft of hotel property to management
- Checked inventory for required supplies and made lists for needed cleaning products
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Communicated with customers about requests for additional supplies or cleaning services
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
- Maintained and organized cleaning supplies stock
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Sandwich Artist
SUBWAYRestaurants
05.2016 - 08.2016
- Completed opening, closing and shift change tasks by following company guidelines
- Kept customer and food preparation areas clean and well-organized
- Operated cash register to accept cash or credit card payment and issue receipt for transaction
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests
- Delivered superior customer service focused on quality and meeting customer needs
- Communicated with customer to provide menu offering details and assist with decision-making
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Trained sandwich artists to apply attention to detail and commitment to quality
- Informed customers of regular deals or monthly specials to upsell orders.
Education
Bachelor of Arts - Psychology
University of Wisconsin - Eau Claire
Eau Claire, WI05.2023
Skills
- Exceptional Time Management
- Multitasking and Prioritizing
- Verbal and Written Communication
- Professional and Courteous
- Active Listening
- Critical Thinking
- Problem-Solving
- Interpersonal Communication
- Customer Service
Timeline
Guest Service Worker
Kwik Trip
10.2023 - 04.2024
Housekeeper
The Country Lodge
06.2017 - 05.2020
Sandwich Artist
SUBWAYRestaurants
05.2016 - 08.2016
Bachelor of Arts - Psychology
University of Wisconsin - Eau Claire
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