JENNIFER HINZMAN
33987 Nest Avenue,Guttenberg, IA
Summary
Efficient clinic receptionist/switchboard operator known for productivity and the ability to complete tasks in a timely manner. Specialize in patient scheduling and medical record management. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Excels in communication, organization, and multitasking; skills that ensure smooth clinic operations and positive patient experiences.
Overview
20
20
years of professional experience
Work History
Guest Service Worker
Kwik Star
Guttenberg, IA
07.2016 - Current
- Greeted guests warmly to create a welcoming atmosphere.
- Maintained up-to-date knowledge of current promotions offered.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions. Maintained knowledge of local attractions to enhance guest experiences.
- Processed cash and credit transactions accurately during guest interactions.
- Managed cash drawer accurately while ensuring that all receipts are accounted for.
- Performed daily inspections of all common areas to ensure cleanliness standards were met.
- Participated in team meetings to stay informed of changes in policies or procedures.
Medical Clinic Receptionist
Guttenberg Hospital
Guttenberg, Iowa
01.2006 - Current
- Answered incoming calls promptly and politely, providing information or transferring calls to relevant personnel.
- Addressed patient inquiries with professionalism.
- Taken electronic messages from patients and promptly relayed to appropriate staff.
- Greeted patients and visitors, and ensured a welcoming environment at Cornerstone Family Practice in a professional manner.
- Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
- Verified accuracy of patient demographic information prior to each visit.
- Entered insurance, demographics and health history into patient database.
- Assisted with scheduling follow-up appointments for discharged patients.
- Entered data into patients' electronic health records to ensure returned office visits by the medical team..
- Operated office equipment such as computers, printers, scanners, fax machines, efficiently.
- Retrieved faxes and uploaded documents to patient charts in the electronic medical record.
- Updated clinic policies and procedures manual on a regular basis.
- Monitored inventory levels of office supplies in order to ensure adequate stock.
- Sorted department mail.
- Handled confidential matters with discretion while adhering to HIPAA guidelines.
Education
Associate of Arts - Office Technology
Northeast Iowa Community College
Peosta05-1998
High School Diploma -
Guttenberg Community High School
Guttenberg, IA05-1996
Skills
- Attention to detail
- Time management
- Effective communication
- Data entry accuracy
- Problem solving
- Confidentiality compliance
- Appointment scheduling
- Patient check-in
- Office equipment operation
- Inventory management
References
References available upon request.
Timeline
Guest Service Worker
Kwik Star
07.2016 - Current
Medical Clinic Receptionist
Guttenberg Hospital
01.2006 - Current
Associate of Arts - Office Technology
Northeast Iowa Community College
High School Diploma -
Guttenberg Community High School
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