Summary
Overview
Work History
Education
Skills
Softball
Languages
Work Availability
Quote
Timeline
AdministrativeAssistant
Cassandra Ortega

Cassandra Ortega

Summary

Successful Customer Service professional with over 10 years experience in fast-paced and high volume environments. Focused on setting high expectations and raising service standards, in order to increase revenue, reduce turnover, and increase customer satisfaction. Personable and professional under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Dispatch Lead

ITW Hobart
08.2020 - 10.2023
  • Responded to high volume of phone and email requests to provide logistics information.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Leveraged D365 and other tools to track data and make recommendations.
  • Answered phone calls and responded to customer emails.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Advised regarding delays and special circumstances.
  • Proofread and edited documents for accuracy and grammar.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Trained new hire's
  • Scheduled PM's
  • Prepared quotes for repairs
  • Performed clerical functions as needed such as assisting with tracking of parts, scheduling site surveys, installs and more
  • Scheduled service calls to techs and supply details needed to provide customer satisfaction


Restaurant Server Manager

Lazy Dog Restaurant
10.2018 - 05.2019
  • Part of the management team in charge of opening the new restaurant location
  • Successfully interviewed and staffed the Lazy Dog Newark Team
  • Currently Manages the service team, working closely with and overseeing over 80+ employees
  • Handles scheduling for 80+ employees
  • Helped exceed opening restaurant sales.

Restaurant Host Manager

Lazy Dog Restaurant
10.2014 - 10.2018
  • Part of the management team that helped Dublin location lead the LD company in top sales and production out of all LD locations
  • Directed department alignment on strategies to create stronger sales
  • Successfully increased employee retention with a positive work environment
  • Managed the host team of over 15+ people
  • Handled scheduling for 15+ people
  • Helped recruit qualified employees to join team.

Education

Associate of Arts - Liberal Arts

Ohlone College
Fremont, CA

Skills

  • Motivational Leader
  • Strong Client/Vendor Relations
  • Sales Management
  • Staff Training, Hiring, and Scheduling
  • Clear/Effective Communicator
  • Lifetime Athlete & Team Player
  • Process Improvements
  • Customer Service
  • Repair Scheduling
  • Customer Relationship Management
  • Schedule Coordination
  • Database Maintenance
  • Data Entry
  • Effective Communications
  • 47 Wpm Typing Speed
  • Personnel Monitoring
  • Critical Thinking
  • Team Guidance and Direction
  • Invoice Processing
  • Spreadsheet Management
  • Quality Assurance

Softball

Former athlete, I now volunteer my time to Extreme Diamond Sorts Originations as an Administrator Assistant and Coach. Through softball I have been able to work with kids of all ages, helping them along their journey through school and dreams of playing softball in college. Not only have I assisted in developing players but I have also help keep families updated with Originations updates and payment info.

Languages

Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Yesterday’s home runs don’t win today’s games.
Babe Ruth

Timeline

Dispatch Lead

ITW Hobart
08.2020 - 10.2023

Restaurant Server Manager

Lazy Dog Restaurant
10.2018 - 05.2019

Restaurant Host Manager

Lazy Dog Restaurant
10.2014 - 10.2018

Associate of Arts - Liberal Arts

Ohlone College

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Cassandra Ortega