Epic
Cassandra Ortiz
Saginaw,MI
Summary
Dedicated and motivated healthcare administration student actively seeking a full-time position to further develop and apply hands-on skills and knowledge within a reputable company. Currently pursuing an associate's degree in healthcare administration, eager to leverage this educational background to contribute to the success of an organization. With a strong focus on providing exceptional service, gained valuable experience as a Patient Registration Representative, adept at efficiently managing new admissions. Meticulous in completing paperwork to ensure accuracy and enhance patient satisfaction, approaches the demands of various insurance plans with an organized and systematic approach.
Overview
11
11
years of professional experience
Work History
Patient Registration
Covenant Hospital
07.2024 - Current
- Answer high volume incoming calls from patients up to 10 per hour and register them via phone for upcoming appointments, and surgeries utilizing Epic and other insurance websites
- Notate patient’s HAR with necessary notes, and transfer patient's phone calls if needed
- Take co-pays over phone if needed while being customer service friendly.
- Reviewed, assessed, and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations.
- Performed registration for new patients and updated registration information for established patients.
RSC III Representative/Dispatch
Charter Communications, Spectrum
06.2022 - 07.2024
- Answer 20 plus incoming calls per hour, and make outbound calls to customers who need appointments
- Communicate via email, phone calls, or task messages to help ensure technicians and field leaders receive high-quality service and installation information to maximize work performance in outside work field
- Proficient in computer systems like Field Service Management (FSM), Advance Customer Service Representative (ACSR), AVAYA, Excel, Word, and Outlook to help drive productivity
- Cultivate partnerships with field technicians and colleagues
- Gained adaptability and excellent communication skills
- Also completed all three dispatch progressions giving myself RSC III Representative title.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Ophthalmology Technician
Great Lakes Eye Institute
02.2021 - 07.2022
- Room 4 to 6 patients per hour, chart notes for physicians, answer calls, take messages for providers, send medications to pharmacy when needed, contact other provider's offices with questions or concerns
- Worked on EHR systems: Allscripts, Medflow, and e-prescribing on Rcopia
Medical Assistant
Saginaw Valley Foot and Ankle
05.2019 - 02.2021
- Assess 3 to 5 patients’ conditions per hour, scribe for physician, conduct x-rays of limbs, complete paperwork, answer multiple incoming calls while making outbound calls, do basic math for billing mostly paper billing with some computer billing, dispose of paper medical records, verify patient payments, assist with billing and payment issues, obtain virtual casting of feet, set up for hard casting, cut casting off when needed
- Sanitize tools, and stock rooms with medical supplies needed.
Production Worker
Duro-Last
05.2017 - 05.2019
- Production worker, making accessories for roofs like gutters and ventilation units.
- Met production expectations with 50-plus parts per hour.
- Maintain quality of product while meeting quota every hour.
Resident Aide
Shattuck Manor
01.2014 - 05.2019
- Assist up to 2 plus residents per hour at night with personal care needs, and escort to vehicles for appointments or meals
- Clean living areas of residents, change wound care, Chart daily activities and medications, and assist with any help needed from the residents.
Education
High School Diploma -
New Millennium Academy
Saginaw, MI05.2022
Associate of Applied Science - Health Administration
Ross Medical Education Center
Cincinnati, OH11.2025
Skills
- Patient Registration
- Total patient care
- Patient Admission
- Patient registrations
- Patient information
- Appointment Scheduling
- Data Entry
- Account updating
- Active Listening
- Computer Proficiency
- Route Management
- Call Center Operations
- Microsoft Outlook
- Customer Education
Software
Various Insurance websites
Avaya
Advanced Customer Service Representative-ACSR
Field Service Management -FSM
Excel
Word
EHR: Allscripts, Medflow, Rcopia
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Registration
Covenant Hospital
07.2024 - Current
RSC III Representative/Dispatch
Charter Communications, Spectrum
06.2022 - 07.2024
Ophthalmology Technician
Great Lakes Eye Institute
02.2021 - 07.2022
Medical Assistant
Saginaw Valley Foot and Ankle
05.2019 - 02.2021
Production Worker
Duro-Last
05.2017 - 05.2019
Resident Aide
Shattuck Manor
01.2014 - 05.2019
High School Diploma -
New Millennium Academy
Associate of Applied Science - Health Administration
Ross Medical Education Center
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