Shada Pratt
Ferndale
Summary
Resilient Emergency Room Clerk known for high productivity and efficient task completion. Skilled in patient registration, and triage coordination. Excel in communication, teamwork, and adaptability, ensuring smooth operation within fast-paced emergency department environments.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work History
Patient registration
Corewell
Royal Oak
07.2023 - Current
- Trained new hires on hospital systems, including Epic EMR, as well as established policies and procedures related to patient registration activities.
- Managed patient registration process including verifying insurance coverage.
- Maintained accurate patient registration records and managed incoming calls for the scheduling of appointments.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Greeted patients and visitors in a friendly manner, providing assistance with patient registration and inquiries.
- Assisted with patient registration process by verifying insurance coverage and collecting co-pays.
- Initiated new patient registration forms and collected required documentation.
- Oversaw daily operations of the Patient Registration department, ensuring efficient patient registration and scheduling processes.
- Organized patient registration paperwork and ensured accuracy of information entered into the system.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Provided assistance with various clerical duties related to patient registration processes.
Library Student Assistant
Art Institute of Michigan
Novi
08.2017 - 08.2019
- Assisted patrons with locating reference materials and resources.
- Organized library collections to enhance accessibility and usability.
- Managed interlibrary loans and tracked borrowing requests efficiently.
- Facilitated workshops on research techniques and library resources.
- Provided support for library events, ensuring smooth operations and setup.
- Answered inquiries regarding library policies and procedures promptly.
- Collaborated with staff to improve user experience and resource availability.
- Organized shelves and maintained an orderly collection of books and other resources.
- Assisted patrons with locating, checking out, and returning library materials.
- Emptied book drops and reshelved materials in alignment with established processes.
- Contributed to library event setup and cleanup.
- Answered patron inquiries regarding library services and procedures.
- Helped set up equipment for meetings, lectures, or presentations held at the library.
- Monitored activity throughout the facility to ensure a safe environment.
- Demonstrated professionalism and integrity in interactions with coworkers, management and patrons.
- Leveraged knowledge of library categorization method to reshelve materials.
- Participated in periodic inventories of library collections.
- Entered data into spreadsheets related to circulation activities.
- Greeted visitors upon arrival at the library entrance desk.
- Operated cash register to process payments for fines or fees associated with late returns.
- Created promotional displays for upcoming events or book releases.
- Researched materials requested by patrons using online databases.
- Updated library catalog system with new acquisitions and changes in holdings.
- Processed inter-library loan requests from patrons.
- Supported library staff with special projects and research tasks.
- Guided patrons in using online databases and electronic resources.
- Maintained a clean and organized library environment.
- Developed and updated patrons' accounts and records.
Education
Associate of Science - Mortuary Science
Wayne State University
Detroit, MI 09.2024 - 07.2025
Associate of Science - Pre-Mortuary
Wayne County Community College
Detroit, MI 07.2018 - 04.2025
Ferndale High School
Ferndale, MISkills
- Patient registration
- Insurance verification
- Customer service
- Team training
- Data entry
- Research techniques
- Process improvement
- Communication skills
- Patient registration and Check-in
- Patient registration expertise
- Patient registration processes
- Records management
- File conversion
- Document scanning
- Phone answering
- Clerical skills
- File maintenance
- Adaptability
- Continuous improvement
- Microsoft Office Suite
Timeline
Associate of Science - Mortuary Science
Wayne State University
09.2024 - 07.2025
Patient registration
Corewell
07.2023 - Current
Associate of Science - Pre-Mortuary
Wayne County Community College
07.2018 - 04.2025
Library Student Assistant
Art Institute of Michigan
08.2017 - 08.2019
Ferndale High School