Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Cassandra Owens

Parkersburg,WV

Summary

I have worked customer service for almost six years in various positions. My work ethic and abilities continues to be place of pride and has only benefited from my continued education. I have sought to use my education to better work place and will continue to do so. I am a diligent, timely and organized employee. All while previously working full time towards my degree which I have received and graduated with honors. Now I seek a job with the continued goal of developing my customer service skills as there is always room to improve. I know my dedication and abilities will be useful in the role you would like to fill.

Thank you for your time and consideration!

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
12.2023 - Current
  • Managed high-stress situations effectively, while maintaining professionalism under pressure.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Informed customers about billing, payment processing and support policies and procedures.
  • Handled escalated calls efficiently, finding satisfactory resolutions for all parties.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Wincore Windows and Doors
10.2022 - 12.2023
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Utilized product knowledge to educate customers on features and benefits.
  • Increased sales by utilizing effective sales strategies and building strong client relationships.

Education

Bachelor of Arts - Anthropology

Southern New Hampshire University
Hooksett, NH
12-2024

High School Diploma -

Pennfoster
Scranton, PA
05-2020

Skills

  • Customer service
  • Problem resolution
  • Data entry
  • Computer proficiency
  • Critical thinking
  • Prioritization

Timeline

Customer Service Representative

Lowes Home Improvment
12.2023 - Current

Customer Service Representative

Wincore Windows and Doors
10.2022 - 12.2023

Bachelor of Arts - Anthropology

Southern New Hampshire University

High School Diploma -

Pennfoster
Cassandra Owens