Cassandra Parker
Cypress,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Assistant Contract Services
CenterPoint Energy
12.2020 - Current
- Route and assign work to contract field personnel to achieve optimal productivity and provides supporting documentation
- Reviews contract orders for completion and enters completion data in SAP
- Responds to internal and external inquiries related to contract activities
- Processes vendor invoices using the SAP workflow
- Processes invoices against SAP Contracts
- Performs various administrative duties for the overall service delivery process
- Updates SAP, mobile data for order status and completions
Office Clerk
CenterPoint Energy
06.2019 - 12.2020
- Performed work order activities in SAP and ensures the accuracy of records used to maintain and operate gas delivery system
- Responded to internal and external inquiries related to contract services
- Maintained an outstanding work order report to ensure department was in compliance
- Performed all clerical and administrative duties assigned by the department
- Assigned work orders in SAP and routed to contractors in a timely matter
CCS Representative
CenterPoint Energy
08.2018 - 06.2019
- Researched, reviewed, and corrected meter reads based on information received from both meter reading and service orders in SAP/CRM to ensure accurate and timely billing
- Performed billing, exception handling and corrections for SAP Customer Care and Services (CCS) processes
- Investigated and processed customer requests received from the Call Center concerning possible misapplied payments and incorrect readings
Senior Processing Specialist
First Data
08.2016 - 06.2018
- Responded to consumer-based disputes and complaints filed by consumers, attorneys, merchants, regulatory/consumer agencies (Consumer Financial Protection Bureau, Attorney General, Better Business Bureau), following the Fair Debt Collections Practice Act and Fair Credit Reporting Act
- Researched and investigated fraud cases and provided support for various departments within Tele -Check Services and TRS Recovery Services
- Used analytical and critical thinking while monitoring systems to identify fraudulent behavior.
Senior Operations Bookkeeper
Capital One Bank
01.2010 - 01.2016
- Performed administrative and office support to multiple supervisors
- Processed exception items including non-sufficient funds, stop payment requests, closed/frozen accounts, purges, non-usage (check activity), and transactions missing required supporting documentation
- Provided administrative and clerical support, including ordering supplies, organizing files, creating spreadsheets, and imaging documents.
Education
Master of Business Administration -
University of Phoenix
Houston, TX01.2015
Bachelor of Science Business Administration & Marketing - undefined
University of Phoenix
Houston, TX01.2013
Skills
- Microsoft Suite
- GIS
- Excel
- TEAMS
- Outlook
- Word
- SAP
- Teamwork and Collaboration
- Leadership
Timeline
Assistant Contract Services
CenterPoint Energy
12.2020 - Current
Office Clerk
CenterPoint Energy
06.2019 - 12.2020
CCS Representative
CenterPoint Energy
08.2018 - 06.2019
Senior Processing Specialist
First Data
08.2016 - 06.2018
Senior Operations Bookkeeper
Capital One Bank
01.2010 - 01.2016
Bachelor of Science Business Administration & Marketing - undefined
University of Phoenix
Master of Business Administration -
University of Phoenix
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