Cassandra Peshlakai
Bloomfield,NM
Summary
Proven customer service with a track record of enhancing guest experiences at Comfort Suites Hotel. Skilled in cash handling and problem-solving, also significantly improved guest satisfaction and repeat business. Excelled in teamwork and communication, ensuring seamless service during peak times. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Comfort Suites Hotel
2023.08 - 2024.07
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Cashier
Speedway Gas Station
2020.09 - 2020.11
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
7211 Food Stores
2017.11 - 2018.04
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent
Education
Ongoing - AA LIBERAL ARTS
San Juan College
Farmington, NM08.2018
Diploma - Basic Studies
Kirtland Central High School
Kirtland, NM05.2012
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Teamwork and Collaboration
- Oral and written communications
- Safety and security procedures
Timeline
Front Desk Agent
Comfort Suites Hotel
2023.08 - 2024.07
Cashier
Speedway Gas Station
2020.09 - 2020.11
Cashier
7211 Food Stores
2017.11 - 2018.04
Ongoing - AA LIBERAL ARTS
San Juan College
Diploma - Basic Studies
Kirtland Central High School
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