Summary
Overview
Work History
Education
Skills
Activities
Fall, Spring & Summer Honor Roll 2023/2024 - Southern New Hampshire University Honor Roll
Timeline
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Cassandra Pregler

Chaska,MN

Summary

I am writing to express my interest in the Family Worker position at The Family Partnership. With a background in customer service, management, and assembly, I have developed strong communication, problem-solving, and leadership skills that I am eager to apply in a role where I can contribute to the well-being of children and families. Currently pursuing a Bachelor’s degree in Health and Human Services with a concentration in Child and Family Services, my ultimate goal is to obtain a Master’s in Social Work. I am deeply committed to helping children and families overcome challenges, and I am passionate about being part of the solution to improve their lives. My experience at Heartland America, Little Caesars, and Surfacing Solutions has taught me the importance of supporting others and building a positive environment for growth. I am excited about the opportunity to contribute my skills and passion to your team and further my mission of creating a better future for children and families.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Heartland America
11.2024 - Current
  • Provided exceptional customer service through phone and email interactions, addressing customer inquiries and concerns promptly and professionally
  • Actively sold company products and promotions, meeting or exceeding sales goals in a fast-paced retail environment
  • Maintained accurate customer records, ensuring proper documentation of interactions, refunds, and orders
  • Resolved customer complaints efficiently, demonstrating problem-solving and conflict-resolution skills
  • Upsold and cross-sold products based on customer needs and interests, enhancing company revenue
  • Collaborated with team members to improve customer service processes and increase overall efficiency
  • Managed high volumes of inbound calls while maintaining call quality standards

Tambour Assembler

Surfacing Solutions
01.2022 - 12.2023
  • Inspect and hand repair all individual slats, then arrange them on our specialized paper backing according to their color gradient creating a panel
  • Final inspecting and repairing all panels that are assembled
  • Inspected each slat and cut off all the bad stuff and kept the usable slat
  • Cut them down from 3 to 4 foot slats

General Manager

Little Caesars
01.2016 - 01.2022
  • Oversaw administrative tasks, including bookkeeping, equipment and food ordering, maintenance, and other needs as they arose
  • Responsible for improving efficiency and increasing department profits while simultaneously managing all company operations
  • Utilized excellent communication skills with customers, staff, and vendors to maintain alignment across various business functions
  • Provided training on sales, hospitality, customer relations skills, and customer retention

Assistant Teacher

Step by Step Montessori
03.2018 - 05.2019
  • Assist lead teachers in implementing lesson plans and daily activities for children
  • Ensure a safe and engaging learning environment for students
  • Support children's development through hands-on learning and interactive play

Education

High School diploma -

Chaska High School
Chaska, MN
06.2018

Bachelors - Health and Human Services With a Concentration of Child and Family Services

Southern New Hampshire University
Hooksett, NH
10.2025

Skills

  • Customer Service
  • Sales Proficiency
  • Team Work
  • Verbal Communication
  • Management
  • Problem Solving
  • Data Entry & Record Keeping

Activities

  • Feed my starving children, 10/01/17
  • Mission trip with church organization, 08/01/15
  • Southern New Hampshire University Honor Roll, Fall, Spring & Summer Honor Roll 2023/2024

Fall, Spring & Summer Honor Roll 2023/2024 - Southern New Hampshire University Honor Roll

Being named to the Fall, Spring, and Summer Honor Roll for 2023/2024 at Southern New Hampshire University recognizes my consistent academic excellence across all three terms. This achievement reflects my dedication, hard work, and ability to balance my studies with other responsibilities as I pursue my Bachelor's degree in Health and Human Services with a concentration in Child and Family Services.

Timeline

Customer Service Representative

Heartland America
11.2024 - Current

Tambour Assembler

Surfacing Solutions
01.2022 - 12.2023

Assistant Teacher

Step by Step Montessori
03.2018 - 05.2019

General Manager

Little Caesars
01.2016 - 01.2022

Bachelors - Health and Human Services With a Concentration of Child and Family Services

Southern New Hampshire University

High School diploma -

Chaska High School
Cassandra Pregler