Cassandra Raff
Saugus,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self-directed in administration and leadership roles, time management, result driven, observant, and organized.
Overview
11
11
years of professional experience
Work History
Inflight Crewmember
JetBlue
04.2022 - Current
- Resolved customer issues and compliance
- Answered passengers' questions and provided solutions to issues arising during flights.
- Onboard Leader Managed Workflow.
- Facilitated communication between flight deck and cabin crew.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided first class, friendly, and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
Event Coordinator
Rincon Events
03.2014 - 04.2022
- Managed administrative logistics of event planning, including contract signing, fee collection, event booking, event promotions.
- Maintained database, accurately calculated and processed expenses during and after events.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Coordinated schedules and timelines for all events.
- Supervised onsite team of thirty, including caterers, audio-visual technicians, and facility management team.
Education
Bachelor of Arts - International Relations
Kent State University
Kent, Ohio 08.2006
Skills
- Multi-Task Expert
- Goal-Oriented
- Database Management
- Cultural Awareness
- Extensive Customer Service Experience
- Project and Time Management
- Able to Grasp New Concepts Quickly
- Above Average Computer and Electronic Skill Set
Timeline
Inflight Crewmember
JetBlue
04.2022 - Current
Event Coordinator
Rincon Events
03.2014 - 04.2022
Bachelor of Arts - International Relations
Kent State University
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