Ivelyss Perez
Orlando,Florida
Summary
Passionate and reliable professional with a proven track record in creating interpersonal bonds through customer service across varying industries. Established reputation of fostering positive customer relationships and handling high-pressure situations with an attentiveness. Seeking a position to become an integral part of a enterprise whose mission is to provide a respectful and safe environment to others all the while utilizing my varying skills and knowledge to embody company values.
Overview
5
5
years of professional experience
Work History
Inflight Crewmember
JetBlue Airways
5 2023 - Current
- Welcome and deliver exceptional service to an average of 120 passengers onboard each flight to international and domestic destinations
- Demonstrate proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols
- Collaborate daily with flight and cabin crew to handle arising situations with efficiency and professionalism using team threat and error management skills
- Participate in ongoing quarterly trainings in customer service, conflict resolution techniques, and safety protocols, to remain current on new requirements and procedures.
Realtor
JPAR - Real Estate
Orlando, FL
09.2021 - 09.2023
- Used interpersonal communication to work with other industry individuals and vendors to open doors for future partnerships and to grow networks of clients.
- Entered data and used CRM software to monitor each customer's position in the sales process, track their status, and move them down the pipeline through the different stages of the buying process.
- Increased lead generation by creating targeted online, email and social media marketing campaigns
- Effectively used office equipment and collaborated with other team leaders in-office for projects and event managing.
- Conducted extensive research on local real estate market trends to provide clients with up-to-date and accurate information for informed decision-making
- Developed and analyzed reports using centralized data to track performance and review sales success
- Demonstrated strong negotiation skills and attention to detail in contract preparation and review, ensuring compliance with legal and regulatory requirements and protecting client's best interests.
Bartender
Marriott International
04.2022 - 11.2022
- Interacted with and ensured the comfort of customers by listening and responding to their needs
- Exclusively known for creating an energized environment that built clientele satisfaction, as told through Marriott guest surveys
- Introduced the creation of a 'Cocktail of the Day' that would visually captivate and tactfully promote rotating liquors in the bar
- Held strong knowledge of different types of alcoholic beverages, including beer, liquor, wine, and spirits.
Bartender / Server
Another Broken Egg Cafe
12.2020 - 04.2022
- Enhanced work operations through positive interactions while safely performing the job duties of taking orders, serving food, and preparing both alcoholic & non-alcoholic beverages
- Processed payments accurately and efficiently, handling cash transactions and utilizing POS systems to process credit card payments
- Voted Top Server to serve company CEO's, CFOs, & Franchise Owners as they would regularly come in for business meetings and corporate tours
- Won Culinary & Beverage Contest for creating a Cranberry Margarita that was added to the company's national Cocktail Menu's.
Independent Contractor
Insurance Risk Services
Orlando, FL
03.2020 - 12.2020
- Prepared risk reports and conducted professional underwriting decisions across thousands of locally owned properties and homes
- Provided a full range of insurance inspection services for Central Florida homeowners
- Assessed the conditions of properties to determine any fire, safety and security hazards.
- Enhanced policy accuracy by communicating and verifying details with over 2,000 policyholders whilst seeking feedback to ensure satisfaction for future engagements.
Assistant Manager
Sweet Tomatoes
10.2019 - 03.2020
- Trained, mentored, and reviewed any new hires across all positions within the store
- Created, reviewed, and organized daily consumption and produce orders
- Led crew members and handled occurrences that came up during shifts while monitoring and performing the essential functions across Salad and Hot bars, Floors and Kitchen
- Addressed and resolved various customer questions and concerns
- Gained strong foundation in customer service, sanitary standards, team collaboration, food handling, and task prioritization.
Education
Salesperson in Real Estate -
OneBlue Real Estate School
Orlando, FlB.A in Interdisciplinary Studies - undefined
University of Central Florida
Orlando, FlA.A in General Studies - undefined
Valencia College
Orlando, FlSkills
Relationship building
Enhancing customer experience
Multitasking
Productivity
POS (point of sale/purchase) system
Displaying company integrity
Administering First Aid & CPR
Inventory management
Writing
Food safety
Networking
Problem solving
Cultural Awareness
Attention to detail
Cooperation
Empathy
Emotional intelligence
Non-verbal communication
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Marriott International
04.2022 - 11.2022
Realtor
JPAR - Real Estate
09.2021 - 09.2023
Bartender / Server
Another Broken Egg Cafe
12.2020 - 04.2022
Independent Contractor
Insurance Risk Services
03.2020 - 12.2020
Assistant Manager
Sweet Tomatoes
10.2019 - 03.2020
Salesperson in Real Estate -
OneBlue Real Estate School
B.A in Interdisciplinary Studies - undefined
University of Central Florida
A.A in General Studies - undefined
Valencia College
Inflight Crewmember
JetBlue Airways
5 2023 - Current