Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DERRICK CRUZ

Vero Beach

Summary


Professional with strong background in customer service. Equipped to excel in team-oriented environments. Skilled in maintaining high standards of efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Overview

20
20
years of professional experience

Work History

Inflight Crewmember

JETBLUE AIRWAYS
03.2018 - Current
  • Seven years and six months of successful experience in customer service and customer response operations.
  • Proven ability to adjust to changing situations; utilize good judgment during unexpected emergency situations.
  • Genuine team player committed to positive performance and efficient operations.
  • Demonstrate leadership and problem solving, meet day-to-day challenges and juggle multi task management.
  • Build relationships with customers through attention to detail and providing service and solutions.
  • Maintain broad knowledge of airline safety and service procedures.
  • CPR / First Aid Certified

General Manager

LIBERTY TAX SERVICE
01.2012 - 12.2016
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

EMR Specialist

KFORCE STAFFING - TAMPA GENERAL HOSPITAL
02.2006 - 01.2007
  • Trained physicians as well as nursing staff to utilize all aspects of the Epic EMR software effectively.
  • Answer user inquiries regarding computer software operation to resolve problems.
  • On-call support during EMR implementation.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Educated staff on mission and goals to help employees achieve success.

Education

A.S. - Associate of Health Science

ULTIMATE MEDICAL ACADEMY
Tampa, FL
01.2007

Skills

  • Policy enforcement
  • Crisis Management
  • Training and Development
  • Problem-solving
  • Creative and Innovative
  • Organizational Leadership / Team Building
  • Communication Skills (Verbal / Written)
  • Flexible and Adaptable
  • Quality Control
  • Teamwork and collaboration
  • Time management
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Inflight Crewmember

JETBLUE AIRWAYS
03.2018 - Current

General Manager

LIBERTY TAX SERVICE
01.2012 - 12.2016

EMR Specialist

KFORCE STAFFING - TAMPA GENERAL HOSPITAL
02.2006 - 01.2007

A.S. - Associate of Health Science

ULTIMATE MEDICAL ACADEMY

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