Cassandra Ramirez
Clovis,CA
Summary
Developed strong communication and problem-solving skills in fast-paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Residence Inn Marriott
04.2023 - Current
- Managed over 75 guest check-in and check-out processes, ensuring smooth and efficient operations.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of reservations, cancellations, and guest preferences using property management systems.
- Assisted in training 4 new front desk staff on operational procedures and customer service protocols.
- Collaborated with housekeeping to ensure rooms met quality standards before guest arrivals.
- Processed payments and managed cash transactions with attention to detail for accuracy.
Front Desk/Housekeeping Supervisor
Fairfield By Marriott
11.2022 - 04.2023
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored 8 staff on effective cleaning techniques and safety protocols.
- Conducted inspections of 111 guest rooms and common areas to uphold quality assurance standards.
- Managed inventory of cleaning supplies, ensuring timely replenishment for operational efficiency.
- Coordinated with other departments to address guest requests and resolve issues promptly.
Education
High School Diploma -
Truth Tabernacle Christian School
Fresno, CA06-2016
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Office administration
- File management
Timeline
Front Desk Associate
Residence Inn Marriott
04.2023 - Current
Front Desk/Housekeeping Supervisor
Fairfield By Marriott
11.2022 - 04.2023
High School Diploma -
Truth Tabernacle Christian School