Cassandra Reelick
Bethlehem,CT
Summary
Qualified Receptionist and Bookkeeper with 5 years experience in customer service, assisting office management, and Quickbooks experience. Successful background helping businesses stay organized and run efficiently. 1 year experience working in the veterinary medicine field. 5 years' experience in caring for many different types of animals. I have a huge love for animals and I'm passionate about helping those in need. I’m looking to continue applying my customer service and office experience to a job where I can expand my knowledge in animal health and care, as well as develop new skills pertaining to the industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Services Representative /Social Media Content Creator
Brookfield Animal Hospital
09.2022 - Current
- Answering 6-line phone system at a busy 3 doctor AAHA accredited practice
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Replying to emails, as well as messages and appointment requests via PetDesk
- Accurately answer questions and educate clients regarding preventatives, pricing of services, boarding policies, etc
- Schedule appointments, boarding and surgeries using Avimark software. Asking appropriate questions to determine emergency level when needed
- Prepped appointment and surgery paperwork daily, among other prep work for the hospital to run smoothly and efficiently
- Contact clients for follow up reminders to schedule appointments, or pick up preventatives
- Submit medication requests for in hospital fulfillment and outside pharmacies, including calling in medication for clients to outside pharmacies
- Resolve customer issues and manage client relationships with fast and friendly service
- Processing payments, processing trupanion insurance claims - Trupanion Certified
- Order, organize, and distribute new client, and new puppy/kitten materials
- Create signage material, educational and promotional, displayed throughout hospital
- Create informative and engaging content to regularly post to social media platforms
- Assist in opening and closing clinic daily, light cleaning of lobby, nightly deposits of cash drawer
Bookkeeper - Part Time
Robert MotorCars
04.2018 - Current
- Accounts Payable and Accounts Receivable
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, and billing
- Reviewed purchase documents and company receipts for reconciliation with statements
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks
- Reconciled bank and credit card accounts monthly
- Maintained account books, recording all business transactions with accuracy by entering data precisely and proofreading.
Office Assistant /Social Media Content Creator
Hollandia Nusery
06.2017 - 08.2022
- Answering multi-line phone system, directing calls to correct department, and replying to customer emails
- Scheduling client appointments, product deliveries and processing client payments
- Addressed inquiries, resolved customer issues, and managed customer relations with fast and friendly customer service
- Created and updated multiple spreadsheets regularly
- Assisted in organizing and executing three yearly events; Spring Garden Expo, Fall Festival and Christmas Spectacular
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms
- Utilized Instagram, Facebook, Twitter and Email Marketing software to promote products and services
- Created physical posters for business promoting current sales, holiday specials, and informative signage about plant material
Animal Caretaker
HighWire Deer and Animal Farm
07.2014 - 05.2019
- Worked primarily with farm and exotic animals, many retiring from a Zoo
- Farm animals include: Goat, Pony, Donkey, Chicken, Duck, Bunny
- Exotic animals include: Zebra, Camel, Black & White Ruffed Lemur, Ring Tail Lemur, Coati, Red Kangaroo, Zebu Cow, Fallow Deer, Emu, African Crested Porcupine, Capybara, Prairie Dog
- Thorough cleaning of all paddocks and enclosures, feeding and watering on regular schedule
- Assisted in live births of goats and donkeys
- Administered medications and deworming
- Solely bottle raised a female African Crested Porcupine from 6 weeks old to 3 months old
- Assisted in bottle raising an orphan White Tail Deer
- Grooming and tacking up horses
- Checking in visiting customers
- Provided accurate, educational information about the farm and its animals
Education
High School Diploma -
Nonnewaug High School
Woodbury, CT06.2016
Skills
- Excellent Customer Service & Relations
- Answering busy phone lines and directing calls
- Scheduling Client Appointments and Processing Payments
- Accounts Payable & Receivable
- Filing, Maintaining Records & Spreadsheets
- Proficient in Quickbooks, Avimark, Microsoft Excel, Word and PowerPoint
- Proficient in creating and promoting content through Instagram, Facebook, Twitter & Email Marketing
- Comfortable and confident handling and caring for animals of all kinds
- Very patient, polite, and empathetic Calm and quiet natured
- Great communication skills and ability to work closely with others
- Very Well Organized, Self-Motivated and Strong Work Ethic
- Trupanion Certification Training
Certification
Trupanion Pet Insurance Certification Training - November 2023
Proficient in using Trupanion software to
- Send qualifying clients exam day offers
- Process pet insurance claims for clients at checkout
- Answer questions and educate clients on their coverage
Timeline
Client Services Representative /Social Media Content Creator
Brookfield Animal Hospital
09.2022 - Current
Bookkeeper - Part Time
Robert MotorCars
04.2018 - Current
Office Assistant /Social Media Content Creator
Hollandia Nusery
06.2017 - 08.2022
Animal Caretaker
HighWire Deer and Animal Farm
07.2014 - 05.2019
High School Diploma -
Nonnewaug High School
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