Cassandra Reynoso
Aurora,ILLINOIS
Summary
Proven track record in ensuring passenger safety and maintaining calm under pressure, notably with Safeway Transportation. Skilled in emergency procedures and special needs assistance, demonstrating adaptability and empathy. Enhanced customer satisfaction through efficient problem resolution, contributing to a positive and safe environment. Achieved a significant improvement in compliance with traffic regulations. Safety-conscious School Bus Driver with 1 year in school bus transportation work and high regard for student safety. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Expert retail sales professional offering 5 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
School Van Driver
Safeway Transportation
Montgomery, IL
08.2023 - 08.2024
- Responded calmly under pressure during unforeseen events such as road closures or inclement weather conditions, taking appropriate detours when necessary.
- Developed strong rapport with students to create a positive atmosphere within the school van setting.
- Educated passengers about emergency evacuation procedures in case of accidents or other unexpected situations.
- Managed emergencies efficiently by following established protocols, safeguarding the well-being of students on board.
- Kept a watchful eye on student behavior while driving to ensure the prevention of bullying or any other misconduct.
- Maintained a clean, safe, and organized vehicle for comfortable student transportation.
- Enforced disciplinary policies as outlined by the school administration while maintaining a respectful environment in the van.
- Communicated effectively with parents, teachers, and administrators regarding student behavior or concerns during transit.
- Assisted children with special needs in boarding and exiting the van, ensuring their safety at all times.
- Conducted regular inspections of the school van before starting daily routes to ensure proper functioning and compliance with safety standards.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
Cook's Assistant
K-12 Elior
Aurora, IL
11.2022 - 06.2023
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Monitored food quality and temperature for safe consumption.
- Played key role in seasonal menu planning, adapting offerings to available ingredients.
- Streamlined communication between kitchen and front of house, ensuring smoother service.
- Assisted in inventory management, preventing shortages and overstock situations.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Front Desk Receptionist
Tranquil Dental
Montgomery, IL
03.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Sales Associate
Lowes Home Improvment
Naperville, IL
03.2019 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Cashier Manager
Taqueria El Tio
Aurora, IL
01.2016 - 12.2018
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted regular training sessions for cashiers on customer service excellence, enhancing overall shopping experience.
Cashier Assistant
Justice For Girls
Aurora, IL
06.2015 - 06.2016
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Education
High School Diploma -
West Aurora High School
Aurora, IL07.2018
Skills
Traffic Regulations Compliance
Patience and Empathy
Safe Driving Practices
Adaptable to change
Passenger Assistance
Child Safety Awareness
Safety-focused
Pre-Trip Inspections
GPS and route planning
Transporting Students
Emergency Procedures
Special Needs Assistance
Customer Service
Listening Skills
Telephone Etiquette
Time Management
Cash handling and management
Cash handling expertise
Staff Training
Workplace Safety
Employee Training
Cleaning and sanitation
Food Preparation
Ingredient Preparation
Safe Food Handling
Customer Relations
Active Listening
Payment Processing
Client Relations
Scheduling
Follow-up skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
School Van Driver
Safeway Transportation
08.2023 - 08.2024
Cook's Assistant
K-12 Elior
11.2022 - 06.2023
Front Desk Receptionist
Tranquil Dental
03.2022 - 05.2022
Sales Associate
Lowes Home Improvment
03.2019 - 10.2020
Cashier Manager
Taqueria El Tio
01.2016 - 12.2018
Cashier Assistant
Justice For Girls
06.2015 - 06.2016
High School Diploma -
West Aurora High School