Cassandra Rivera
San Tan Valley,AZ
Summary
Reliable professional banker with over 10 years of customer service experience. Awarded Top Freshman Banker of 2023. Considered hardworking and driven. Excellent reputation for problem resolution and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant
U.S. Bank
01.2023 - Current
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on daily basis.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies at high traffic branch.
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations-Campaign Champion.
Team Member
Target
04.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Streamlined the checkout process for faster service and improved customer experience.
- Cross trained in multiple departments to gain knowledge and efficiency in assisting customers
Bartender
Bulldog Arms
01.2017 - 03.2021
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Served high customer volumes during special events, nights, and weekends.
Education
No Degree - Beauty And Skin
Avalon School of Cosmetology
Mesa, AZ04.2022
High School Diploma -
Havana High School
Havana, IL05.2013
Skills
- Customer Service
- Cash Handling
- Drawer balancing
- POS Systems
- Product Knowledge
- Cash Ordering
- Goal Oriented
- Relationship Building
Certification
NMLS #2453530
Arizona Notary #645439
Timeline
Client Relationship Consultant
U.S. Bank
01.2023 - Current
Team Member
Target
04.2022 - Current
Bartender
Bulldog Arms
01.2017 - 03.2021
No Degree - Beauty And Skin
Avalon School of Cosmetology
High School Diploma -
Havana High School
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