Cassandra Rojas
Jurupa Valley,CA
Summary
Detail-oriented and reliable individual with strong ability in multitasking with over 5 years’ experience working in customer service. Highly organized, proactive and punctual. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings. Known for working quickly and maintaining professionalism in high-pressure situations. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Allen Properties
Riverside, CA
05.2021 - Current
- Explained policies and procedures to tenants and enforced all rules.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Greeted clients, showed apartments, and prepared leases.
- Coordinated maintenance and repair requests.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated excel sheet reports of monthly rent increases and executed new leases using On-site.
- Prepared delinquency report and 3-day pay or quit and 3-day cure or quit notices for the property.
Assistant Property Manager
Stratham Group
Chino, CA
10.2020 - 04.2021
- Matched potential residents with available units based on wants/needs and budget.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Maintained and followed up with resident receivables and delinquencies.
- Prepared, certified, and maintained complete resident files in Yardi Rent Cafe.
- Completed weekly reports on delinquency, turn overs, and traffic activity.
Floating Leasing Consultant
Stratham Group
Ontario, CA
02.2019 - 10.2020
- Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
Associate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CA05.2025
Skills
- 5 Years Customer Service Experience
- Adaptability
- Organized
- Written/Verbal Communication
- Reliable
- Time Management
- Active Listening
- Fast Learner
- Leadership
- Detail Oriented
Timeline
Leasing Consultant
Allen Properties
05.2021 - Current
Assistant Property Manager
Stratham Group
10.2020 - 04.2021
Floating Leasing Consultant
Stratham Group
02.2019 - 10.2020
Associate of Science - Business Administration
Chaffey College
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