Yahya Mack
Fort Worth,TX
Summary
Achieved high levels of guest satisfaction through 7 years of dedicated customer service. Streamlined check-in and check-out processes resulting in improved guest experiences. Delivered expert maintenance as a certified auto technician. Elevated sales performance through effective engagement and product knowledge.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Asap Personel
Arlington, TX
06.2026 - Current
- Guided prospective tenants through property tours highlighting amenities and features.
- Supported management of lease agreements to align with company policies and regulations.
- Performed market research to evaluate rental pricing and competitive environment.
- Assisted with tenant screening processes.
Automotive Technician / Service Writer
Walmart
Fort Worth, TX
04.2023 - 04.2026
- Performed routine vehicle maintenance tasks such as oil changes and tire replacements while following industry standards and safety procedures.
- Provided prompt customer service by greeting clients, addressing questions, and focusing on satisfaction during service interactions.
- Maintained cleanliness and safety standards of the auto care center through consistent organization and upkeep of the work area.
- Discussed vehicle concerns with customers, delivering clear information on services, pricing, and estimated wait times.
- Created comprehensive work orders, requested necessary parts, and recorded information in service databases for precise record-keeping.
- Communicated customer requirements to technicians and updated clients regarding vehicle progress and any modifications to the service plan.
- Scheduled service appointments, managed customer inquiries, and processed payment transactions at the service desk.
- Collaborated with auto technicians and team members to facilitate effective service delivery and enhance customer satisfaction.
- Promoted additional services and products available at the auto care center to improve customer experience and drive sales.
Client Relations Specialist
Ivory Maintenance Services
Denton, Texas
01.2020 - 01.2026
- Monitor project progression using specialized software to ensure timely movement through production stages.
- Track business communications, coordinate weekly team meetings, and report on sales performance.
- Oversee client engagements, including meeting facilitation and post-meeting follow-ups.
- Perform direct maintenance tasks to support ongoing client projects.
Customer service agent
Omaha Steaks
Fort Worth, Texas
08.2024 - 01.2025
- Facilitate seamless customer interactions by addressing inquiries and providing solutions in a timely manner.
- Accurately process and manage order entries, ensuring efficient handling of customer requests.
- Respond to order inquiries, maintaining a high level of customer satisfaction and retention.
Cook
Arch Staffing and Consulting
Fort Worth, TX
08.2018 - 04.2023
- Maintained accurate records of inventory, including shipments, receipts, and internal transfers, ensuring efficient tracking of production changes.
- Organized and prepared workstations with necessary ingredients and equipment, contributing to streamlined cooking processes.
- Executed various cooking techniques using an assortment of utensils and grills, while monitoring food quality during preparation.
- Uphold high standards of kitchen hygiene and food storage, and managed ingredient stock levels, placing orders to mitigate shortages.
Front Desk Associate
LA Quinta Inns & Suites
Fort Worth, TX
01.2017 - 04.2020
- Managed guest registration and departure processes, ensuring accurate data entry and a seamless experience for guests.
- Liaised with Housekeeping staff to monitor room availability, contributing to efficient room turnover and guest satisfaction.
- Adhered to company safety protocols and reported any incidents to management, maintaining a secure environment for both guests and employees.
Crew Member
Mcdonalds
Forney, Texas
09.2011 - 03.2015
- Engaged with patrons to guarantee a satisfactory dining experience.
- Assisted guests in selecting and ordering menu items, enhancing their meal satisfaction.
- Prepared a variety of food items adhering to quality standards.
- Collaborated with team members and management to achieve daily operational targets.
- Maintained cleanliness and presentation of the dining area to uphold brand standards.
Education
Computer Science, Computer Science
Eastfield College
Mesquite, TX06.2026
High School or Equivalent - High School Diploma
North Forney
Forney, TX06.2014
Skills
- Customer Service
- Accounting
- Invoicing
- Record Keeping
- Front Desk
- Receptionist
- PBX
- Excel
- Microsoft Office
- Microsoft Word
- PowerPoint
- Night Audit
- Digital Marketing
- Schedule Appointments
- Sales Experience
- Retail Sales
- Inventory
- Computer Skills
- Typing
- Communications
- Phone Etiquette
- Cash Handling
- Cashiering
- Administrative Experience
- 10 Key Calculator
- 10-Key
- Administrative Assistant
- Adobe Photoshop
- Contracts
- Technical Support
- Research
- Active Directory
- VPN
- ServiceNow
- Software Troubleshooting
- Help Desk
- Agile
- Content Creation
- Customer Support
- Microsoft Windows
- Network Support
- Computer Networking
- Microsoft Windows Server
- Retail Sales (5 Years)
- Customer Support (6 Years)
- Hotel Experience
- Warehouse Experience
- Forklift
- Dispatching
- Construction
- Negotiation
- Desktop Support
- Lan
- Remote Access Software
- Analysis Skills
- Automotive Service
- Oil Change
- Tire Service
Certification
- ASE Certification, Walmart
- Food Handler Certification
- January 2024 to January 2029
Timeline
Leasing Consultant
Asap Personel
06.2026 - Current
Customer service agent
Omaha Steaks
08.2024 - 01.2025
Automotive Technician / Service Writer
Walmart
04.2023 - 04.2026
Client Relations Specialist
Ivory Maintenance Services
01.2020 - 01.2026
Cook
Arch Staffing and Consulting
08.2018 - 04.2023
Front Desk Associate
LA Quinta Inns & Suites
01.2017 - 04.2020
Crew Member
Mcdonalds
09.2011 - 03.2015
Computer Science, Computer Science
Eastfield College
High School or Equivalent - High School Diploma
North Forney