CASSANDRA ROMAN
Murrieta,CA
Summary
Experienced team lead at Chick-fil-A with a recent degree in Management Information Systems from CSUSM. Proven track record in leading teams and ensuring exceptional customer service. Strong multitasking abilities and perseverance developed through balancing work and academic responsibilities. Strong analytical skills and focus on continuous improvement and skill enhancement.
Overview
8
8
years of professional experience
Work History
Front of House Leader
Chick-fil-A
Madison Ave
01.2018 - Current
- Leadership: Effectively lead and motivate a team to achieve operational goals and maintain high customer service standards.
- Communication: Excellent verbal and written communication skills, ensuring clear, concise interactions with team members and customers.
- Customer Service: Strong ability to address customer inquiries, resolve order issues, and ensure customer satisfaction in a fast-paced environment.
- Problem-Solving: Adept at quickly identifying and resolving issues, particularly with orders, ensuring smooth operations and satisfied customers.
- Time Management: Skilled in managing multiple tasks efficiently while maintaining a high level of quality service.
- Team Collaboration: Fosters a cooperative and positive team environment to enhance productivity and performance.
Education
Bachelor of Science - Management Information Systems
California State University San Marcos
12-2025
Skills
- Microsoft Office Suite
- Excel proficiency
- Python and SQL
- Data analysis
- Effective communication
- Team collaboration
- Problem solving
Skills Interests
- Microsoft Office Proficiency: Extensive experience with Microsoft Office Suite (Excel, Word, PowerPoint).
- Analytical Thinking: Ability to assess situations, identify trends, and develop effective solutions.
- Collaboration & Independence: Comfortable working both independently and as part of a team, adapting to the needs of the project or environment.
- Technology & Data: Interested in using technology and data analysis to improve processes, find insights, and make things run more efficiently.
- Effective Communication: Skilled in conveying ideas clearly and listening attentively to ensure understanding.
- Continuous Learning: Motivated to learn new skills and stay updated on industry trends, demonstrating a proactive approach to personal and professional development.
Coursework
- Excel proficiency
- Data analysis/business analytics
- Microsoft Access
- Operations Management
- Decision Analysis
- Python (Pandas/NumPy)
- SQL (queries, tables, etc.)
Timeline
Front of House Leader
Chick-fil-A
01.2018 - Current
Bachelor of Science - Management Information Systems
California State University San Marcos