Chawntel Thompson

• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Adhered to safe work practices, food safety regulations and corporate guidelines.
• Resolved guests complaints while maintaining positive customer environment.
• Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
• Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Established and updated work schedules to account for changing staff levels and expected workloads.

• Maintained and processed invoices, deposits and money logs.
• Completed payroll for employees and maintained detailed records of procedures.
• Calculated deductions and processed payroll for employees.
• Filed invoices with processed checks to maintain orderly accounting filing system.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.

Worked closely with shift manager to solve problems and handle customer concerns.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.