Cassandra Rose
McPherson
Summary
Dynamic and resourceful professional with extensive experience at Farmers Alliance Mutual Insurance, excelling in customer service and claims processing. Proven ability to enhance operational efficiency through effective time management and data entry skills. Recognized for building strong relationships and resolving conflicts, leading to increased customer loyalty and satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Assistant
Midway Motors of McPherson
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined operations through proficient handling of mail, phone communications, and visitor queries.
- Expedited document processing with accurate data entry and timely filing.
- Handled a incoming checks and money payments for services provided
Claims Examiner
Farmers Alliance Mutual Insurance
06.2023 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Customer Service Representative
Farmers Alliance Mutual Insurance
03.2021 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Received phone calls on Billing Hotline to assist insureds with payments or questions of their policy.
CNA
Salina Regional Hospital
11.2019 - 02.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Assistant Manager
Wendys Restaurant
08.2007 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Associate Degree In Nursing - Nursing
Hesston Mennonite College
Hesston, KSDiploma - General Studies
McPherson High School
McPherson, KS05.2009
CNA - Nursing
Hutchinson Community College
Hutchinson, KS12.2008
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Administrative support
- Resourceful
- Prioritizing work
- Office management
- Professional and mature
- Relationship building
Certification
CNA Specialist
CPR Certified
Timeline
Claims Examiner
Farmers Alliance Mutual Insurance
06.2023 - Current
Customer Service Representative
Farmers Alliance Mutual Insurance
03.2021 - 06.2023
CNA
Salina Regional Hospital
11.2019 - 02.2022
Assistant Manager
Wendys Restaurant
08.2007 - 09.2019
Office Assistant
Midway Motors of McPherson
Associate Degree In Nursing - Nursing
Hesston Mennonite College
Diploma - General Studies
McPherson High School
CNA - Nursing
Hutchinson Community College
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