Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cassandra Smith

Las Vegas,NV

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Overview

10
10
years of professional experience

Work History

Regulatory Compliance Coordinator

Caesars Entertainment
Las V, NV
11.2022 - 02.2024
  • Reviewed existing policies, procedures and practices for adherence to regulatory standards.
  • Tracked progress of corrective action plans following audit recommendations.
  • Tracked assignment completion to provide weekly metrics to compliance manager.
  • Established working relationships with regulatory agencies.
  • Maintained detailed database of compliance data, activities and actions taken.

Cage Cashier

Caesars Entertainment
Las Ve, NV
05.2023 - 06.2023
  • Processed payments for chips, tokens, and cash transactions.
  • Maintained accurate records of cage transactions and balances.
  • Greeted customers and answered inquiries regarding services.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Balanced currency, coin and voucher inventories regularly throughout shift.
  • Received large amounts of cash from customers for conversion into chips or tokens.
  • Followed strict security protocols when handling large sums of money.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.

Receptionist

Donahue Schriber Realtor Group
Costa Mesa, CA
08.2021 - 09.2022
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.

Customer Service

Houdini Inc, Wine Country Gift
Fullerton, CA
01.2014 - 07.2021
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Obtained customer information from phone calls and email communication and entered in into HoudiniInc./WineCountryGiftBaskets.com to update internal records.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.

Medical Front Office Receptionist

Planned Parenthood
Costa Mesa, CA
05.2019 - 11.2020
  • Set up appointments for physician visits and procedures using calendar software.
  • Entered patient information into system, including insurance, demographics and health history.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Insurance Representative

Datafied Global
Anaheim, CA
12.2017 - 12.2018
  • Provided quick turnaround time when customers called with questions. usually within 5 hours.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Analyzed customer needs and provided best options, upselling products and services.

Education

AA Degree - Office Management

Santa Ana College
08.2020

Microsoft PowerPoint Certification -

Santa Ana College
12.2019

Office Management Certificate -

12.2016

Taller San Jose Hope Builders Business Applications Training Program Santa Ana, CA Certificate of completion-Employment Readiness and Life Skills -

12.2016

High School Diploma -

12.2012

Working Wardrobes Costa Mesa, CA Customer Service Certificate -

NOCCCD, School of Continuing Education
06.2010

Microsoft Outlook Certification -

Santa Ana College

Skills

  • Customer Service
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Office Management
  • Conflict resolution
  • Reliable and trustworthy
  • Multitasking
  • Microsoft Office
  • Organization
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Correspondence management
  • Data entry
  • Currency counting
  • Money security
  • Cash balancing
  • Cash Handling
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Professionalism
  • Time Management

Accomplishments

  • Realized company budget in ongoing effort to boost revenue while reducing costs.

Timeline

Cage Cashier

Caesars Entertainment
05.2023 - 06.2023

Regulatory Compliance Coordinator

Caesars Entertainment
11.2022 - 02.2024

Receptionist

Donahue Schriber Realtor Group
08.2021 - 09.2022

Medical Front Office Receptionist

Planned Parenthood
05.2019 - 11.2020

Insurance Representative

Datafied Global
12.2017 - 12.2018

Customer Service

Houdini Inc, Wine Country Gift
01.2014 - 07.2021

AA Degree - Office Management

Santa Ana College

Microsoft PowerPoint Certification -

Santa Ana College

Office Management Certificate -

Taller San Jose Hope Builders Business Applications Training Program Santa Ana, CA Certificate of completion-Employment Readiness and Life Skills -

High School Diploma -

Working Wardrobes Costa Mesa, CA Customer Service Certificate -

NOCCCD, School of Continuing Education

Microsoft Outlook Certification -

Santa Ana College

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Cassandra Smith