Cassandra Snyder
Durham,NC
Summary
Proactive professional skilled in effective relationship management and due diligence. Track record of enhancing customer experiences and streamlining operations in banking and property management. Committed to driving client satisfaction and operational excellence.
Overview
16
16
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
Durham, NC
10.2022 - Current
- Assessed client needs and provided customized banking services to strengthen customer loyalty and satisfaction.
- Guided clients through account management processes and provided expert assistance with financial product inquiries.
- Conducted in-depth financial assessments to identify client needs and recommend suitable products.
- Streamlined processes for opening new accounts, improving efficiency and customer experience.
Assistant Property Manager
Mid America Apartment Communities
Raleigh, NC
07.2021 - 10.2022
- Coordinated tenant communications to enhance resident satisfaction and community engagement.
- Managed lease agreements, ensuring compliance with property regulations and company policies.
- Assisted in budget preparation and expense tracking for property operations and maintenance.
- Conducted property inspections, identifying maintenance needs and facilitating timely repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
Leasing Consultant
Mid America Apartment Communities
Raleigh, NC
12.2019 - 07.2021
- Facilitated property tours, showcasing amenities and fostering positive relationships with potential tenants.
- Collaborated with team members to streamline leasing processes, enhancing overall efficiency and tenant satisfaction.
- Managed lease documentation, ensuring compliance with company policies and local regulations.
- Developed marketing strategies to attract prospective residents through digital platforms and community outreach.
- Analyzed market trends to adjust rental pricing strategies, maximizing occupancy rates and revenue generation.
Assistant Community Manager
Waterton Residential
Cary, NC
02.2019 - 12.2019
- Developed and executed targeted property marketing strategies aimed at boosting occupancy rates.
- Administered lease agreements while ensuring full compliance with internal policies and applicable local regulations.
- Managed vendor relationships to achieve prompt delivery of property maintenance services.
- Compiled and analyzed monthly reports tracking occupancy levels, rent collection metrics, and budget performance for property management.
- Coordinated onboarding processes to enhance new hire integration and engagement.
- Managed tenant relations to enhance satisfaction and retention rates.
Leasing Consultant
Mid America Apartment Communities
Savannah, GA
03.2016 - 02.2019
- Implemented resident retention programs that improved satisfaction scores and reduced turnover rates within the community.
- Led initiatives to enhance property presentation standards, resulting in increased interest from prospective tenants during showings.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Leasing Consultant
Hawthorne Residential Partners
Durham, NC
09.2015 - 03.2016
- Implemented comprehensive training sessions for new leasing staff, fostering a cohesive team environment and ensuring adherence to operational standards.
- Executed comprehensive move-in strategies for new residents, ensuring timely preparation of lease agreements and effective coordination of logistics.
- Improved tenant satisfaction through timely resolution of concerns and effective issue management.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Event Box Office Coordinator
PNC Arena
Raleigh, NC
09.2013 - 02.2015
- Processed customer inquiries and resolved issues to enhance attendee satisfaction.
- Executed sales and provided customer service to substantial volume of customers (up to 100 in 2-hour period) for diverse offering of events.
- Responsible for handling large amount of money with 100% accuracy.
- Coordinated ticket sales and distribution for events, ensuring accurate inventory management.
Leasing Consultant
Waterton Residential
Durham, NC
04.2014 - 09.2014
- Conducted comprehensive tours to enhance resident interest, resulting in 95 move-ins within one month and 250 move-ins over three months.
- Analyzed competitor offerings and conducted market research to effectively differentiate property features and amenities.
- Achieved successful execution of major events twice a year through effective planning. Enhanced participant experience by organizing informative tours for Duke Law bus tour with over 100 college students. Generated significant contributions exceeding $800 for holiday party through targeted fundraising efforts.
- Identified and engaged local businesses for cross-promotional opportunities, fostering community collaboration.
Full Service Food and Beverage Provider
The Walt Disney Company
Orlando, FL
01.2010 - 01.2013
- Created "magical moments" to enhance customer satisfaction and deliver exceptional service at a bustling Disney dining venue.
- Facilitated a welcoming environment for guests by managing seating and effectively communicating restaurant offerings. Improved guest engagement through proactive service and support, contributing to a positive dining experience.
- Analyzed audience feedback and tailored event marketing messages to optimize client interaction.
Campus Representative
The Walt Disney Company
Boone, NC
12.2010 - 12.2012
- Oversaw recruitment and logistics for highly competitive Disney College Program, enhancing candidate selection and operational efficiency.
- Facilitated meet and greet events, effectively showcasing Disney brand to an audience of 200 potential recruits.
- Recognized as lead representative in 2012 for outstanding recruitment event planning, consistent communication, and proficient resolution of logistical issues.
- Demonstrated top-tier recruiting skills, earning a free vacation as acknowledgment of performance excellence.
Education
Bachelor of Science - Marketing And Hospitality And Tourism Management
Appalachian State University
Boone, NCSkills
- Effective relationship management
- Branch management
- Customer engagement
- Client satisfaction management
- Microsoft Office proficiency
- Office management skills
- Effective team engagement
- Due diligence
- Cash flow management
Timeline
Associate Personal Banker
Wells Fargo
10.2022 - Current
Assistant Property Manager
Mid America Apartment Communities
07.2021 - 10.2022
Leasing Consultant
Mid America Apartment Communities
12.2019 - 07.2021
Assistant Community Manager
Waterton Residential
02.2019 - 12.2019
Leasing Consultant
Mid America Apartment Communities
03.2016 - 02.2019
Leasing Consultant
Hawthorne Residential Partners
09.2015 - 03.2016
Leasing Consultant
Waterton Residential
04.2014 - 09.2014
Event Box Office Coordinator
PNC Arena
09.2013 - 02.2015
Campus Representative
The Walt Disney Company
12.2010 - 12.2012
Full Service Food and Beverage Provider
The Walt Disney Company
01.2010 - 01.2013
Bachelor of Science - Marketing And Hospitality And Tourism Management
Appalachian State University