Cassandra Spaulding
Springfield,Missouri
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Manager
Edible Arrangements
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
BENEFIT PROGRAM TECHNITION
FAMILY SUPPORT DIVISON
12.2021 - 07.2022
- As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive
- Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much
- To thrive in this role, you must be personable, compassionate and have a non-judgmental
TRANSPOTATION SECURITY OFFICER
TRANSPORTATION SECURITY ADMINISTRATION
06.2014 - 10.2021
- Transportation Security Officers (TSOs) provide security and protection of air travelers, airports and aircraft in a courteous and professional manner
- This includes:
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
- O Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to50lbs
- O Controlling terminal entry and exit points
- Interacting with the public, giving directions and responding to inquiries
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
- This may include application of risk-based security screening protocols that vary based on program requirements
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles
Education
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
DEL NORTE HIGH SCHOOL
CRESCENT CITY, CALIFORNIA01.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Shift scheduling
- Conflict resolution
- Schedule preparation
Awards
While my airport operations was inactive, I volunteered to deploy with my STSO for two months to MMH airport to help assist in their daily operations. I was flexible in training on new equipment I have never used before to be able to help assist. Applied and was selected for the Innovation Check point at McCarran International airport. This was a very immersive checkpoint in which we learned and tested out some of the new equipment that are being used in airports today. Some include machines such as the Bps Cat as well as the new CT Smiths. I have taken on roles such as OJT monitor as well as acting Lane Leads various times
Timeline
Manager
Edible Arrangements
12.2022 - Current
BENEFIT PROGRAM TECHNITION
FAMILY SUPPORT DIVISON
12.2021 - 07.2022
TRANSPOTATION SECURITY OFFICER
TRANSPORTATION SECURITY ADMINISTRATION
06.2014 - 10.2021
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION
DEL NORTE HIGH SCHOOL
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