Cassandra Stanley
Rock Hill,SC
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
25
25
years of professional experience
Work History
Customer Service Collections Representative
MediCredit
St Louis, MO
02.2000 - Current
- Verified customer information to ensure accuracy of records.
- Maintained compliance with all applicable laws, regulations, and policies related to collections activities.
- Followed department calling scripts and procedures to optimize collections efforts.
- Identified reasons for delinquency to assist customers in resolving payment issues.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Reviewed and analyzed individual customer situations to recommend payment plans.
- Advised customers on proper use of their accounts as well as any available discounts or promotions.
Education
Office Technology
ECPI COLLEGE OF TECHNOLOGY
Skills
- Delinquent account management
- Enhance problem solving skills daily
- Debt collection
- Payment agreements
- Patience and persistence
- Assisted management in training new hires
Accomplishments
- Top Collector October 1998,November 1998 and May 1999
- Million Dollar Collectors Club December 2002
Timeline
Customer Service Collections Representative
MediCredit
02.2000 - Current
Office Technology
ECPI COLLEGE OF TECHNOLOGY