Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cassandra Stanley

Rock Hill,SC

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Overview

25
25
years of professional experience

Work History

Customer Service Collections Representative

MediCredit
St Louis, MO
02.2000 - Current
  • Verified customer information to ensure accuracy of records.
  • Maintained compliance with all applicable laws, regulations, and policies related to collections activities.
  • Followed department calling scripts and procedures to optimize collections efforts.
  • Identified reasons for delinquency to assist customers in resolving payment issues.
  • Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
  • Reviewed and analyzed individual customer situations to recommend payment plans.
  • Advised customers on proper use of their accounts as well as any available discounts or promotions.

Education

Office Technology

ECPI COLLEGE OF TECHNOLOGY

Skills

  • Delinquent account management
  • Enhance problem solving skills daily
  • Debt collection
  • Payment agreements
  • Patience and persistence
  • Assisted management in training new hires

Accomplishments

  • Top Collector October 1998,November 1998 and May 1999
  • Million Dollar Collectors Club December 2002

Timeline

Customer Service Collections Representative

MediCredit
02.2000 - Current

Office Technology

ECPI COLLEGE OF TECHNOLOGY

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Cassandra Stanley