Open To Work
Cassandra Stevenson
San Diego,CA
Summary
Seeking customer service representative role with years of experience in logistics, delivery services and working with the public. Demonstrating strong time management, communication, and problem-solving skills. Certified in office management, equipped with exceptional organizational and self-motivation skills for in public and remote work success.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Reservations Manager
U Haul
Savannah, GA
03.2026 - Current
- Manage the distribution of uhaul trucks, trailers and portable storage
- Coordinate reservation and placement based on customer demands
- Answering phones in a very high-volume atmosphere
Personal Shopper
Instacart
San Diego Ca/Savannah, Ga
02.2018 - Current
- Provided real-time chat-based customer support, details, suggest replacements, and resolve any issues or concerns promptly.
- Managed time efficiently to handle multiple orders simultaneously, ensuring all deliveries were completed within designated time frames.
Swing Driver
Fed Ex
Savannah, Ga
04.2024 - 04.2025
- Operated a variety of vehicles, including delivery trucks and vans, to transport packages and freight to designated locations in a timely and efficient manner.
- Adapted to fluctuating delivery schedules and routes, ensuring flexibility and reliability.
- Maintained accurate records of deliveries, including tracking information and delivery confirmations, to ensure accountability and transparency.
- Resolved customer inquiries and utilized digital inventory systems.
Window Repair/Delivery Driver
Mygrant Glass
San Diego, Ca
12.2022 - 10.2023
- Managed the safe and timely delivery of glass products to various clients, adhering to all traffic and safety regulations.
- Coordinated to optimize delivery routes and schedules, improving efficiency and reducing delivery times.
- Maintained accurate records of deliveries, repairs, and inventory, contributing to efficient inventory management and order processing.
Seasonal CCA
United States Postal Services
San Diego
09.2022 - 12.2022
- Delivered and sorted mail and packages along designated routes, ensuring timely and accurate.
- Collaborated with supervisors to optimize delivery routes and improve overall operational efficiency.
- Adapted to changing conditions and varying workloads.
Seasonal Remote Inquire Representative
Census Bureau
San Diego
03.2021 - 08.2021
- Conducted interviews and surveys with diverse populations to collect accurate demographic, economic, and housing data for the U.S. Census Bureau.
- Utilized remote communication tools to effectively engage with respondents, ensuring compliance with data collection protocols and confidentiality standards.
- Managed a personal caseload of assigned areas, prioritizing tasks to meet strict deadlines and achieve daily and weekly data collection targets.
- Attended regular training sessions and meetings to stay updated on data collection techniques, policies, and technological tools.
Education
Certification - Office Management
Grossmont College
Skills
Remote Technology & Systems: Chat Support Platforms, Data Entry, Zoom, Microsoft Teams Customer Service
Expertise: Conflict Resolution, Active Listening, Empathy, High-Volume Customer Interaction Work-From-Home
Strengths: Time Management, Independent Problem Solving, Self-Motivation, Confidentiality
Certification
Cherry Pick and forklift Operator
Timeline
Reservations Manager
U Haul
03.2026 - Current
Swing Driver
Fed Ex
04.2024 - 04.2025
Window Repair/Delivery Driver
Mygrant Glass
12.2022 - 10.2023
Seasonal CCA
United States Postal Services
09.2022 - 12.2022
Seasonal Remote Inquire Representative
Census Bureau
03.2021 - 08.2021
Personal Shopper
Instacart
02.2018 - Current
Certification - Office Management
Grossmont College