Overview
Work History
Education
Skills
Affiliations
Volunteer
Timeline
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Cassandra Susko

Waterford,NY

Overview

2
2
years of professional experience

Work History

Customer Service Representative

The Cookie Factory
Clifton Park, NY
05.2023 - Current
  • Take special orders in person and over telephone
  • Assist customers with price checks and addressing other inquiries.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolve customer complaints promptly and efficiently.

Banquet Server

Franklin Plaza
Troy, NY
09.2023 - 01.2024
  • Cleared away used plates and utensils following end of meal service.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Communicated with chefs regarding any special requests from guests.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.

Education

Associate of Science - Business Administration

Hudson Valley Community College
Troy, NY
05-2026

High School Diploma -

Shenendehowa High School
Clifton Park, NY
06-2024

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Inbound and outbound calling
  • Microsoft office
  • Money handling
  • Problem-solving skills
  • Effective communication
  • Cash balancing

Affiliations

  • Graphic Design
  • Interior Design
  • Running and Yoga
  • Traveling

Volunteer

  • Food bank in Latham, Organized food items and boxed household cleaning supplies
  • Street Soldiers, Cooked pasta meals and brought them to church in Schenectady

Timeline

Banquet Server

Franklin Plaza
09.2023 - 01.2024

Customer Service Representative

The Cookie Factory
05.2023 - Current

Associate of Science - Business Administration

Hudson Valley Community College

High School Diploma -

Shenendehowa High School

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Cassandra Susko