Cassandra Susko
Waterford,NY
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Cookie Factory
Clifton Park, NY
05.2023 - Current
- Take special orders in person and over telephone
- Assist customers with price checks and addressing other inquiries.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolve customer complaints promptly and efficiently.
Banquet Server
Franklin Plaza
Troy, NY
09.2023 - 01.2024
- Cleared away used plates and utensils following end of meal service.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Communicated with chefs regarding any special requests from guests.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Education
Associate of Science - Business Administration
Hudson Valley Community College
Troy, NY05-2026
High School Diploma -
Shenendehowa High School
Clifton Park, NY06-2024
Skills
- Customer service
- Team collaboration
- Problem solving
- Inbound and outbound calling
- Microsoft office
- Money handling
- Problem-solving skills
- Effective communication
- Cash balancing
Affiliations
- Graphic Design
- Interior Design
- Running and Yoga
- Traveling
Volunteer
- Food bank in Latham, Organized food items and boxed household cleaning supplies
- Street Soldiers, Cooked pasta meals and brought them to church in Schenectady
Timeline
Banquet Server
Franklin Plaza
09.2023 - 01.2024
Customer Service Representative
The Cookie Factory
05.2023 - Current
Associate of Science - Business Administration
Hudson Valley Community College
High School Diploma -
Shenendehowa High School