Cassandra Talbert
OptumRx
Nashville,USA
10
years of professional experience
Accomplished administrative professional with 14 years of experience in healthcare operations, regulatory compliance, and client relations. Expertise in records management, benefits administration, and training support drives process improvement. Strong communication and problem-solving skills enhance employee engagement and organizational success, facilitating a transition into a Human Resources role focused on employee support.
Work History
Senior Clinical Administrative Coordinator
3 Years 9 Months- Perform high-volume data entry and records management with a proven accuracy rate exceeding 95%.
- Investigate, identify, and resolve data discrepancies through detailed analysis, reconciliation, and quality assurance processes.
- Collaborated with cross-functional teams to enhance reporting accuracy and streamline workflows, contributing to operational efficiency.
- Supported benefits administration by verifying eligibility and tracking compliance requirements, ensuring accurate documentation and service delivery.
- Assisted individuals in identifying financial assistance resources and enrolling in support programs, facilitating access to necessary services.
- Demonstrate strong analytical, problem-solving, and communication skills in a fast-paced, high-volume environment.
- Provide exceptional customer service by educating individuals on benefits, coverage options, and available assistance programs.
- Calculate, explain, and communicate financial obligations and benefit-related information in a clear and professional manner.
- Verify and document insurance eligibility, coverage, and benefit information to ensure accurate recordkeeping and service coordination.
Customer Service Representative
7 Months- Coordinated cross-departmental initiatives to resolve complex customer issues, reducing resolution timeframes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled escalated calls, achieving satisfactory resolutions for customers while supporting company objectives.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information to customers.
- Analyzed customer feedback to identify trends and recommend process improvements for enhanced service quality.
Customer Service Representative
1 Year- Processed high volumes of transactions with precision, ensuring data entry accuracy and reliable record maintenance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Met customer call guidelines for service levels, handling time and productivity.
- Maintained detailed records of customer interactions, enhancing a comprehensive database for improved reference and service continuity.
- Adhered to customer call guidelines for service levels, handling time, and productivity to meet performance expectations.
Certified Medical Assistant
1 Year 6 Months- Administered patient care procedures, ensuring compliance with best practices and protocols.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Contacted pharmacies via phone and fax to submit prescription orders and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Trained new staff in clinic protocols and software systems to maintain operational consistency.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Monitored medical supply levels and submitted replenishment orders to maintain adequate stock for uninterrupted patient care.
- Educated patients on medications, procedures, and care plans to promote understanding and adherence to treatment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Certified Medical Assistant
2 Years 3 Months- Administered patient assessments and recorded vital signs to ensure accurate health data collection.
- Assisted healthcare providers with examinations, enhancing patient comfort and operational efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient scheduling to optimize appointment flow and enhance service delivery.
- Trained new staff on clinical protocols and office procedures to ensure consistency in patient care.
- Collected detailed medical history from clients to support accurate diagnosis and treatment planning.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Coordinated patient referrals to specialists or other healthcare providers for comprehensive care management plans.
- Processed insurance claims, verified coverage, and obtained pre-authorizations to reduce wait times.
Education
Medical Assistant - Health Care Administration
High School Diploma
Skills
Benefits administration
Program coordination
Problem resolution
Data Accuracy & Validation
Reporting & Documentation
Records management
Cross-Functional Collaboration
Problem Resolution
Customer Service
Customer support
Confidential Data Handling
Timeline
Senior Clinical Administrative Coordinator
OptumRx
11.2022 - CurrentRead More
Customer Service Representative
CHS Shared Service Center
03.2022 - 10.2022Read More
Customer Service Representative
Xtend Healthcare
02.2021 - 02.2022Read More
Certified Medical Assistant
Internal Medicine Associates of Southern Hills
09.2018 - 03.2020Read More
Certified Medical Assistant
Capstone Pediatrics
05.2016 - 08.2018Read More
Fortis Institute
Medical Assistant from Health Care Administration
Read More
Hunters Lane High School
High School Diploma
Read More