Cassandra Jones
Kemmerer,WY
Summary
Results-oriented professional with extensive experience in operations and customer service. Demonstrated ability to implement effective training programs and inventory control measures, driving team efficiency and customer satisfaction. Ready to leverage skills for impactful contributions in a fast-paced environment.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
General Manager
Pizza Hut
Diamondville, WY
06.2024 - 11.2024
- Managed daily restaurant operations to ensure efficient service and quality standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Coordinated scheduling of team members to meet peak demand periods effectively.
- Monitored food safety compliance and maintained health regulations within the establishment.
- Enhanced team performance through regular training sessions and performance reviews.
Stocker
Ridley's Family Market
Kemmerer, WY
01.2021 - 09.2023
- Stocked shelves efficiently to ensure product availability and presentation consistency.
- Monitored inventory levels to facilitate timely restocking and minimize stockouts.
- Organized backroom storage for optimized space utilization and easy access to products.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
Emergency Dispatcher
Lincoln County Sheriff's Department
Kemmerer, WY
10.2013 - 11.2020
- Coordinated emergency response efforts through effective communication with law enforcement and medical personnel.
- Monitored multiple radio frequencies to ensure timely dispatch of services during critical situations.
- Managed incoming emergency calls by gathering essential information and determining appropriate responses.
- Maintained accurate records of all communications and incidents for review and analysis.
- Implemented improved protocols for handling high-stress calls, enhancing efficiency in dispatch operations.
- Trained new dispatchers on systems, procedures, and crisis management techniques to ensure operational readiness.
- Collaborated with community agencies to enhance public safety initiatives and emergency preparedness programs.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
Education
No Degree - Social Sciences
Pensacola State College
Pensacola, FL05-2013
High School Diploma -
Kemmerer High School
Kemmerer, WY05-2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Customer relationship management
- Goal setting
- Verbal and written communication
- Motivation
- Consistently meet goals
- Troubleshooting expertise
Timeline
General Manager
Pizza Hut
06.2024 - 11.2024
Stocker
Ridley's Family Market
01.2021 - 09.2023
Emergency Dispatcher
Lincoln County Sheriff's Department
10.2013 - 11.2020
No Degree - Social Sciences
Pensacola State College
High School Diploma -
Kemmerer High School