Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Cassandra Thomas

Decatur,GA

Summary

Assisting in the planning, testing and implementation of EHR upgrades, enhancements, policies and procedures. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

16
16
years of professional experience
1
1
Certification

Work History

EHR IMPLEMENTATION SPECIALIST

01.2023 - Current
  • WITHOUT WALLS (CWOW) GO-LIVE LEAD
  • Traveled across, US to lead coordination for Go-live support; ensured satisfactory application implementation to 300+ facilities, resulting in 25% increase in user adoption.
  • Gained extensive knowledge in data entry, analysis and reporting
  • Applied effective time management techniques to meet tight deadlines
  • Proved successful working within tight deadlines and fast-paced environment
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Provided professional services and support in a dynamic work environment

ADMINISTRATIVE ASSISTANT

10.2021 - 12.2021
  • Streamlined clerical administration processes by effectively managing patient admissions and discharges, verifying medical insurance, and reviewing medical records, resulting in 20% increase in patient satisfaction scores. While maintaining accureate EQRS/ Crown web documentation.

PATIENT CARE TECHNICIAN III

DAVITA KIDNEY CARE
05.2016 - 09.2021
  • Utilized decision-making skills to iden+fy and implement process improvements that resulted in 40% increase in team efficiency and a15% reduction in administrative errors

PATIENT CARE TECHNICIAN II

DAVITA KIDNEY CARE
08.2012 - 05.2016
  • Promoted to PCT III 6 months ahead of schedule for demonstrating exceptional leadership and consistently delivering results in challenging and fast-paced environment.

PATIENT CARE TECHNICIAN I

DAVITA KIDNEY CARE
08.2007 - 08.2012
  • Spearheaded cross-functional team of 10 to deliver excellent customer service and drive 25% increase in Net Promoter Score (NPS); promoted to PCT II in recognition of leadership competencies and superior results orientation.

Education

Bachelor of Arts - Health Administration

HEALTHCARE ADMINISTRATOR, ASPEN UNIVERSITY
Phoniex, AZ
04.2025

Certification -

CCHT, GEORGIA PIEDMONT TECHNICAL COLLEGE
Conyers
06.2007

Skills

  • COMPUTER INFORMATION SPECIALIST, DEVRY UNIVERSITY
  • Demonstrated proficiency in computer applications (including Microsoft Office Suite), databases, and
  • Internet
  • Administrative certified
  • Microsoft Excel Powerpoint certified
  • Dialysis Equipment Repair and Maintenance
  • Epic trained
  • Microsoft SQL Server
  • EQRS/Crown web certified
  • Highly Dependable
  • Management Experience
  • Strong Verbal Communications Skills
  • Analysis Skills
  • Customer Service
  • Security certified
  • Management Experience
  • Strong Verbal Communicaon Skills
  • Analysis Skills
  • Customer Service
  • Security Cerfied

Certification

Data Analyst

Cyber sercurity

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

EHR IMPLEMENTATION SPECIALIST

01.2023 - Current

ADMINISTRATIVE ASSISTANT

10.2021 - 12.2021

PATIENT CARE TECHNICIAN III

DAVITA KIDNEY CARE
05.2016 - 09.2021

PATIENT CARE TECHNICIAN II

DAVITA KIDNEY CARE
08.2012 - 05.2016

PATIENT CARE TECHNICIAN I

DAVITA KIDNEY CARE
08.2007 - 08.2012

Bachelor of Arts - Health Administration

HEALTHCARE ADMINISTRATOR, ASPEN UNIVERSITY

Certification -

CCHT, GEORGIA PIEDMONT TECHNICAL COLLEGE

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