Cassandra Thompson
Florence,AL
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
7
7
years of professional experience
Work History
House Keeping
HHS Environmental Services
10.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Driver, Warehouse Orders
Greenway Toyota of The Shoals
03.2021 - 10.2021
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- I also had to maintain two computers in the office as well. Learning about the outside parts of a vehicle.
Front Office Clerk
America's Car-Mart
10.2017 - 08.2020
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Contributed to a positive work environment through teamwork and open communication with colleagues across various departments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Responded to inquiries from callers seeking information.
- Handled financial transactions accurately while adhering to company policies and procedures.
Education
GED -
Haleyville High School
Haleyville, AL05-2007
Skills
Answering phone calls, taking payments, transferring calls, filing paperwork, phone etiquette,
Timeline
House Keeping
HHS Environmental Services
10.2024 - Current
Driver, Warehouse Orders
Greenway Toyota of The Shoals
03.2021 - 10.2021
Front Office Clerk
America's Car-Mart
10.2017 - 08.2020
GED -
Haleyville High School
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