CASSANDRA TORRES
ELIZABETH,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
LabCorp
Edison, NJ
10.2022 - 12.2025
- Resolved customer inquiries in English and Spanish, enhancing satisfaction and retention rates.
- Managed high-volume calls efficiently, ensuring timely responses to diverse customer needs.
- Managed appointment scheduling and coordinated patient follow-up to enhance service delivery.
- Trained new staff on customer service protocols and system navigation for enhanced efficiency.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Medical Data Entry Clerk
Grace HealthCare
Edison, NJ
12.2018 - 09.2022
- Recorded and filed patient data and medical record.
- Obtained scanned records and uploaded into company databases.
- Maintained detailed logs of finished and in-progress projects to identify areas of improvement and increase productivity.
- Organized files by client and checked to see if all documents were up to date
Office Manager
Capodagli Property
Linden, NJ
04.2017 - 01.2019
- Develop organizational procedures and systems for office personnel, including filing, payroll and scheduling
- Manage employee schedules and troubleshoot scheduling conflicts as they arise
- Order supplies and equipment as needed
- Establish team atmosphere through leadership and employee development
- Worked closely with the CEO & Founder of the company and provided admin support to CEO in executing task
- Organize, plan and prepare CEO's meetings and agenda
- Coordinate and booking travel
RECEPTIONIST
THE DIAMOND GROUP INSURANCE AGENCY
ELIZABETH, NJ
12.2015 - 04.2017
- Answer phones, forward calls, take messages, schedule appointments Provide information or documents to customers by email, mail, and fax machine.
- File and maintain records.
- Provide auto, homeowners, and commercial quotes to clients.
- Respond to clients’ questions and complaints
- Follow up with clients after initial meetings or conversations
Cashier
KICKSUSA
LINDEN, NJ
08.2013 - 02.2016
- Greet customers and ascertain what each customer wants or needs.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Receptionist
FRANK BENINATO
ELIZABETH, NJ
07.2013 - 08.2014
- Answer phones, forward calls, provide information to customers through phone calls or in person, take messages, schedule appointments Provide information or documents to customers by email, mail, and fax machine.
- File and maintain records.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Associate of Science - Diagnostic Medical Sonography
Eastwick College
Ramsey07-2027
BEAUTY LICENSE - Cosmetology
Empire Beauty School
Elizabeth, NJ09.2020
High School Diploma -
LINDEN HIGHSCHOOL
LINDEN, NJ06.2015
Skills
- Microsoft Office Including microsoft word, excell, powerpoint and keypoint
- Bilingual: English and Spanish
- Certified in quickbooks
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
LabCorp
10.2022 - 12.2025
Medical Data Entry Clerk
Grace HealthCare
12.2018 - 09.2022
Office Manager
Capodagli Property
04.2017 - 01.2019
RECEPTIONIST
THE DIAMOND GROUP INSURANCE AGENCY
12.2015 - 04.2017
Cashier
KICKSUSA
08.2013 - 02.2016
Receptionist
FRANK BENINATO
07.2013 - 08.2014
Associate of Science - Diagnostic Medical Sonography
Eastwick College
BEAUTY LICENSE - Cosmetology
Empire Beauty School
High School Diploma -
LINDEN HIGHSCHOOL