Omar Ramirez
Lynwood,CA
Summary
Accomplished supervisor with care to detail and professionalism. Able to handle inventory, lower costs, and simplify difficult problems. Punctual, reliable and ready to tackle on any challenge in the way. Recognized for setting the bar higher with quality work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spokeo
Pasadena, CA
08.2025 - Current
- Assist customers with inquiries, resolving issues efficiently and maintaining great quality with every customer.
- Handle Tech Support with customers through the phone and handle calls professionally and swiftly.
- Adhere to strict guidelines regarding language, attendance, and procedures.
Bartender/Banquet Bartender
Acapulco Restaurant
Long Beach, CA
03.2024 - Current
- Prepare and serve restaurant cocktails, alongside serve guests at the restaurant as a regular server would.
- Follow and help create guidelines to cleaning and maintaining the bar clean.
- Assisted in inventory management, and organization of product in the liquor room. Ability to not only organize, but maintain clean and perfectly organized products.
- Provided excellent customer service, enhancing guest experience through personalized interactions.
Service Plumber
RITZ Plumbing
Los Angeles, CA
01.2022 - 01.2024
- Diagnosed and repaired water lines, drain lines, and water fixtures.
- Removed and installed fixtures and appliances promptly and efficiently.
- Collaborated with team members to resolve complex plumbing issues efficiently and effectively.
- Pushed sales for the company to increase profits and create a name. Great salesmanship.
Construction Laborer/Construction Apprentice
SigSys Inc.
Garden Grove, CA
06.2020 - 12.2022
- Operated heavy machinery to support other workers on the field.
- Assisted in site preparation, including measuring, marking, drilling and installing racks.
- Collaborated with team members to maintain safety protocols and compliance on-site; ie. Wearing Harness, attaching safety gear, and dressing correctly and professionally.
- Conducted routine maintenance and inventory for tools and equipment to ensure operational efficiency and reduce costs.
General Manager
Del Taco
Santa Fe Springs, CA
03.2013 - 01.2020
- In charge of employment and training new and current staff at different locations.
- Reduced costs and took charge of inventory in the store, making sure product was always available but never abundant.
- Ensured proper staff was scheduled, following protocol and adhering to the rules at all times.
- Analyzed sales data to forecast trends, driving menu promotional strategies when needed.
- Traveled across the country to support company ensure that different restaurants were meeting expectations.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CANo Degree - Computer Science
Art Institute of California - Santa Monica
Los Angeles, CANo Degree - Computer Science
Rio Hondo College
Whittier, CASkills
- Microsoft Office Proficiency (Word, Powerpoint, Excell, Outlook)
- Ability to Type an average 70wpm
- Great adaptation to difficult scenarios
- Quick thinker in critical situations
- Can do public speaking and large presentations
- Great leader, and able to listen and assess to any situation
- Good eye on work ethics and ensuring staff is working as needed
- Tenacity to always outperform needed expectations
Accomplishments
- After working hard to attain General Manager position after only 2 years of work, I moved to Florida and took over 2 stores at the same time, until I trained 2 more managers to take over my position.
- Perused Bartending to learn a different profession in the same field. Was able to accomplish this in a small amount of time.
- Learned the basics of Plumbing and Rack Construction, then taught myself advance tech work skills that would push me to becoming a salesman and tech in the field.
Certification
- Fork Lift Certification
- Scissor Lift Certification
- ServSafe Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Spokeo
08.2025 - Current
Bartender/Banquet Bartender
Acapulco Restaurant
03.2024 - Current
Service Plumber
RITZ Plumbing
01.2022 - 01.2024
Construction Laborer/Construction Apprentice
SigSys Inc.
06.2020 - 12.2022
General Manager
Del Taco
03.2013 - 01.2020
High School Diploma -
Bell Gardens High School
No Degree - Computer Science
Art Institute of California - Santa Monica
No Degree - Computer Science
Rio Hondo College