Kristen Meythaler
Burbank,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ExamOne, A Quest Diagnostics
01.2004 - Current
- Handling inbound and outbound calls
- Making over 100 outbound calls daily
- Handling all preset appointment request
- Addressing office daily emails and replying in a timely manner
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information and resolution
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers and agents in navigating company website and placing online orders or trying to retrieve online results
- QC all insurance exam paperwork
- Perform drug screen collections
- Assisting the manager/lead in new projects
Education
High School Diploma -
Burbank High School
Burbank, CASkills
- Appointment Scheduling
- Complaint resolution
- DOT and NON DOT drug screen certified
- Knowledge on Microsoft word, Excell, PowerPoint and Outlook
- Works well in a fast paced environment and can multi task
- Knowledge of all LA county cities and zip codes for examiner assigning
Certification
DOT and NON DOT certified drug screen collector
Timeline
Customer Service Representative
ExamOne, A Quest Diagnostics
01.2004 - Current
High School Diploma -
Burbank High School
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