Cassandra Towns
Lagrange
Summary
Accomplished Pro Account Sales Associate with a proven track record in customer service, technical support, and sales strategy implementation. Skilled in problem resolution and data analysis, consistently driving sales growth and enhancing customer experiences.
Overview
23
23
years of professional experience
Work History
Pro Account Sales Associate
Home Depot
La Grange
09.2013 - Current
- Operated point-of-sale systems for efficient transaction processing.
- Resolved customer inquiries and complaints in a timely manner.
- Contributed to team meetings focused on enhancing sales strategies and promotions.
- Ensured Pro store standards are maintained in consultative selling and at the Pro Desk
- Conduct In-store processing identify areas of opportunity for the store with high Pro penetration percentage
- Cultivated relationships with peers and upper management to foster collaboration and support team objectives.
- Created promotional strategies aimed at boosting sales volume.
- Adhered to company initiatives and achieved established goals.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Trained new associates on store policies and customer service standards.
Customer Service Technician Repair
T Mobile
Lagrange
01.2003 - 06.2010
- Diagnosed mobile device issues and recommended solutions that enhanced customer satisfaction.
- Provided technical support for customer inquiries regarding devices and services.
- Assisted customers with technical issues related to products or services.
- Educated customers on product features and service plans during interactions.
- Assisted customers with account management and billing inquiries effectively.
- Identified and resolved customer complaints within established timeframes.
- Offered custom troubleshooting to assist problem resolution and restore service levels.
- Collaborated with team members to quickly resolve complex customer issues, improving overall service quality.
- Maintained up-to-date knowledge of T-Mobile products and industry trends.
- Analyzed call logs to identify and propose improvements for enhancing customer experience.
- Assessed customer needs and provided appropriate solutions in a timely manner.
- Evaluated existing processes and procedures to identify potential improvement opportunities.
- Participated in training sessions conducted by external vendors or suppliers for new technologies or products.
- Tested functionality of hardware components such as keyboards, mice, monitors.
- Provided feedback to team members regarding opportunities for improvement in customer service processes.
Education
High School Diploma -
Lagrange Highschool
La Grange, GA05-1990
Associate of Science - Radiology
West Georgia Technical College
La Grange, GA05-2026
Skills
- Sales strategies
- Sales development
- Sales training
- Cold calling
- Client service
- Customer engagement
- Technical support
- Data analysis
- Financial records analysis
- Contract preparation
- Retail loss prevention
- Problem resolution
- Problem-solving
- Policy and procedure adherence
- Meeting deadlines
- Reliability and punctuality
- Interpersonal skills
- Calm demeanor
- Feedback implementation
- Exchange coordination
- Hospitality and accommodation
Timeline
Pro Account Sales Associate
Home Depot
09.2013 - Current
Customer Service Technician Repair
T Mobile
01.2003 - 06.2010
High School Diploma -
Lagrange Highschool
Associate of Science - Radiology
West Georgia Technical College