Cassandra Valdez
Uvalde,TX
Summary
Accomplished restaurant manager skilled in process improvements and effective communication. Successfully managed daily operations to optimize performance and enhance guest experiences, ready to leverage expertise for continued success.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Manager
Applebee's Neighborhood Grill & Bar
Uvalde, TX
02.2022 - 10.2024
- Supervised daily operations to ensure optimal restaurant performance and guest satisfaction.
- Trained and mentored staff, fostering a culture of teamwork and efficiency.
- Implemented process improvements that enhanced service quality and reduced wait times.
- Monitored inventory levels, ensuring timely ordering to maintain stock availability.
- Analyzed customer feedback to identify trends and initiate corrective actions for service issues.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery during peak hours.
- Enforced health and safety standards, maintaining compliance with local regulations and company policies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Server
Applebee's Grill + Bar
Uvalde, TX
05.2012 - 02.2022
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Processed orders accurately and efficiently, ensuring timely delivery of food and beverages.
- Trained new staff on menu knowledge, service standards, and operational procedures.
- Collaborated with kitchen team to maintain high quality and presentation of dishes.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Monitored dining area for cleanliness and organization, adhering to health and safety regulations.
- Implemented upselling techniques to increase sales while enhancing customer experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Uvalde High School
Uvalde, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Performance management
- Shift scheduling
- Schedule preparation
- Marketing
- Employee onboarding
- Coaching and mentoring
- Inventory management
- Recruiting and interviewing
- Vendor management
- Teamwork and collaboration
- Problem resolution
- Positive attitude
- Attention to detail
- Adaptability and flexibility
- Problem-solving
- Excellent communication
- Organizational skills
- Team development
- Hiring and training
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Negotiation and conflict resolution
- Active listening
- Schedule management
- Employee development
- Problem-solving aptitude
- Documentation and reporting
- Negotiation
Certification
- ServeSafe Certification
Languages
Spanish
Professional Working
Timeline
Manager
Applebee's Neighborhood Grill & Bar
02.2022 - 10.2024
Server
Applebee's Grill + Bar
05.2012 - 02.2022
High School Diploma -
Uvalde High School