Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Cassandra Vasquez

Watsonville ,CA

Summary

Dynamic customer service professional with a proven track record at 3GM Inc, excelling in active listening and critical thinking. Enhanced client satisfaction through efficient communication and problem resolution, while ensuring accurate payment processing. Committed to delivering exceptional service and fostering positive client relationships in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

3GM Inc
Hollister, CA
08.2021 - Current
  • Facilitated client interactions by addressing inquiries related to inventory management.
  • Achieved improved response times by managing email and phone communications efficiently.
  • Executed cash handling procedures to ensure accurate financial transactions.
  • Managed escalated complaints, ensuring timely resolutions and follow-up communications.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Deli Clerk

Deluxe Foods Of Aptos
Aptos
10.2020 - 08.2021
  • Assisted customers with deli product selections and special orders.
  • Maintained cleanliness and organization of deli counter and equipment.
  • Operated slicers, scales, and other food preparation tools efficiently.
  • Ensured compliance with food safety standards throughout service operations.

Receptionist

La Belle Nails And Spa
855 S Main St Salinas, CA
02.2019 - 03.2020
  • Greeted and assisted clients, ensuring a welcoming atmosphere at reception.
  • Managed appointment scheduling using salon software for optimal client flow.
  • Maintained cleanliness and organization of reception area to enhance client experience.
  • Provided detailed product information to clients, promoting services effectively.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

Renaissance High School
Watsonville, CA

Skills

Customer service

Active listening

Critical thinking

Data entry

Payment processing

Call management

Administrative support

Timeline

Customer Service Representative

3GM Inc
08.2021 - Current

Deli Clerk

Deluxe Foods Of Aptos
10.2020 - 08.2021

Receptionist

La Belle Nails And Spa
02.2019 - 03.2020

High School Diploma -

Renaissance High School
Cassandra Vasquez