Cassandra Vince
Sacramento,PA
Summary
Skilled employee with strong background in managing retail environments and ensuring seamless store operations. Successfully led and trained teams, enhancing customer satisfaction and operational efficiency. Demonstrated leadership and problem-solving skills in high-pressure situations.
Overview
14
14
years of professional experience
Work History
Lead Key Holder
Dollar General Store
07.2024 - Current
- Active evening manager
- Supervised daily operations and ensured adherence to company policies and procedures.
- Managed cash handling processes, ensuring accuracy during transactions and deposits.
- Trained and mentored new staff on customer service standards and operational practices.
- Implemented inventory control measures, improving stock management efficiency.
Bartender / Cook
VFW Post #8237
04.2023 - 10.2024
Machine Operator
Alvord Polk
08.2022 - 08.2023
- Calibrate machines to specific measurements before production
- Create, test, and inspect products
- Inspect machinery with appropriate tools
Bartender / Cook
Broken Glass Tavern
07.2020 - 03.2022
- Utilize effective customer service to keep patrons happy
- Responsible Service of Alcohol as per PLCB standards
- Ability to Defuse Tense Situations
Office Manager
The Law Office of Christy DeMelfi, Esquire
11.2018 - 05.2021
- Communicate with clients through email, phone-calls, and one-on-one
- Edit and draft Wills, ancillary documents, and divorce documents for clients
- Utilize case management system and billing systems
- Train employees on office procedures, policies, and use of online systems and portals
- Navigate internal communication between multiples offices, and remote members of staff
Certified Nursing Assistant
Tremont Health and Rehabilitation Centre
07.2011 - 05.2017
- Responsible for implementing the best quality of care for all patients in a variety of areas including dementia, long-term care, and short-term care, and rehabilitation units
- Adhered to hospital policies, HIPPA, and all federal state and local laws to maintain a professional work environment
Education
Bachelor’s of Arts - Corporate Communications
The Pennsylvania State University
05.2019
Skills
- Management experience
- Cash handling accuracy
- Loss prevention strategies
- Store operations
- Staff training and development
- Delegation and supervision
Awards
Honor Society Fall 2017-May 2019, -Part of society that requires a 3.3 GPA and 7 honors credits per academic year, Lambda Pi Eta, National Communication Association Honor Society Fall 2018, Alpha Sigma Lambda, National Adult Honor Society April 2018, -Inducted into honor society that requires a 3.5 GPA and a special amount of honors credit
Timeline
Lead Key Holder
Dollar General Store
07.2024 - Current
Bartender / Cook
VFW Post #8237
04.2023 - 10.2024
Machine Operator
Alvord Polk
08.2022 - 08.2023
Bartender / Cook
Broken Glass Tavern
07.2020 - 03.2022
Office Manager
The Law Office of Christy DeMelfi, Esquire
11.2018 - 05.2021
Certified Nursing Assistant
Tremont Health and Rehabilitation Centre
07.2011 - 05.2017
Bachelor’s of Arts - Corporate Communications
The Pennsylvania State University
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