Cassandra Walker
Summary
Experienced in data management, problem-solving, and attention to detail. Skilled at working in fast-paced environments. Seeking to apply these transferable skills in a new field. Thrives in collaborative and dynamic settings, contributing to efficient and accurate operations.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Eihab Human Services
10.2017 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Scheduled daily and weekly care hours for client caseload.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
Team Member
McDonald's Restaurant
08.2017 - 05.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
Team Member
Shake Shack
07.2015 - 09.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ02-2026
High School Diploma -
Acorn Community High School
Brooklyn, NY06-2013
Skills
- Prioritization and Scheduling
- Client Support
- Client Documentation Management
- Informed Decision Facilitation
- Availability Flexibility
- Proficient Computer Skills
- Appointment Coordination
- Creative Problem Analysis
- Accurate Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancement4-day work weekTeam Building / Company RetreatsPaid time offFlexible work hoursCompany CultureTimeline
Direct Support Professional
Eihab Human Services
10.2017 - Current
Team Member
McDonald's Restaurant
08.2017 - 05.2018
Team Member
Shake Shack
07.2015 - 09.2017
Bachelor of Science - Business Management
Grand Canyon University
High School Diploma -
Acorn Community High School
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