Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Watson

Miamisburg,OH

Summary

At Frischs, I excelled as a GENERAL MANAGER, driving business growth year after year and fostering a culture of excellence. My leadership and operational oversight significantly enhanced team performance and customer satisfaction. Skilled in conflict resolution and inventory management, I led initiatives that improved efficiency and profitability, showcasing my ability to adapt and thrive in dynamic environments.

Overview

17
17
years of professional experience

Work History

GENERAL MANAGER/TGM

Frischs
07.2007 - Current
  • I am Organized and detail-oriented with a strong work ethic.
  • I Managed a diverse team of individuals, fostering a positive work environment and high employee satisfaction.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members and managers.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Education

N/a - Nursing

Lincoln College of Technology
Dayton, OH

Skills

  • Leadership and team building
  • Conflict Resolution
  • Operational Oversight
  • Team player
  • Effective leader
  • Coaching Development
  • Training and development
  • Inventory Management

Timeline

GENERAL MANAGER/TGM

Frischs
07.2007 - Current

N/a - Nursing

Lincoln College of Technology

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Cassandra Watson