Cassandra Watson
Penns Grove
Summary
Personable and dedicated individual with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with litigants. Motivated to maintain customer service and contribute to the success and operation of the judiciary. Specialize in quality, speed, and process optimization. Diligent Probation Officer, Family Division employee since June of 2025.
Results-driven criminal justice professional with history of effectively managing caseloads, strong focus on team collaboration and adaptability, ensuring reliable support for colleagues and litigants. Skilled in conflict resolution, case management, and maintaining compliance with legal standards. Known for strong interpersonal skills and firm commitment to ethical practices.
Overview
14
14
years of professional experience
Work History
Probation Officer
Probation Officer Family Division
Camden, New Jersey
07.2025 - Current
- Supervised compliance of probationers with court-ordered terms and conditions.
- Conducted comprehensive assessments to evaluate probationers' needs and risks.
- Coordinated with law enforcement, social services, and treatment providers to ensure multidisciplinary support.
- Maintained compliance with all legal statutes, policies, and procedures.
- Conduct thorough research and screening on cases and schedule matter accordingly
- Effectively navigate & operate judicial computer systems for data entry, to research FD case information and other job-related responsibilities. Maintaining accurate data entry on FACTS/NJKIDS
- Case management/properly dispose assigned case load on NJKIDS within three business days. Including all financial notes and obligations.
- Assist front window staff and litigants at the FD Intake window; answer questions, research case information, provide options and appropriate forms as well as instructions on complex issues. Process JEDS submissions and mail-in applications.
Court Service Officer 1
Court Service Officer 1
Salem, New Jersey
06.2023 - 07.2025
- Screen, assign and monitor case flow and outcomes of call center referrals and inquiries. Recommend improvements in operating procedures or work processes.
- Compose routine correspondence, such as form letters or standard replies to inquiries.
- Case Management for all defendants on monitoring.
Correctional Officer
Salem County Correctional Facility
Woodstown, New Jersey
10.2021 - 06.2023
- Inspected cells and conducted random searches of common areas.
- Case Management for all defendants incarcerated.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Always maintained correct physical head count.
- Attended regular training and maintained appropriate certifications.
Customer Service Sales Representative
McLane Company
Carneys Point, New Jersey
10.2017 - 10.2021
- Calculated total costs for service delivery, including production, delivery, and installation requirements.
- Collaborated with customers after sales to identify and resolve service, account, or technical product issues.
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Ensured effective customer communication to maintain customer satisfaction.
Substitute Teacher
Insight Workforce
Cherry Hill, New Jersey
09.2016 - 06.2017
- Enforced classroom routines to keep students on set schedule and operating at a consistent level.
- Engaged students in discussions to promote interest and drive learning seamless transition during absence of head teacher.
- Stay up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
Correctional Officer
Salem County Correctional Facility
Woodstown, New Jersey
03.2012 - 07.2015
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised inmates during meals visits, recreation, telephone calls and shower time
- Case Management for all defendants incarcerated.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Enforced resident behavior management protocols and wrote incident reports for infractions.
- Processed inmates, including completing paperwork, searches, fingerprinting and interviews.
Education
Bachelor of Science - Criminal Justice
Wilmington University
New Castle, DE01-2014
Associate of Science - Criminal Justice
Salem Community College
Penns Grove, NJ01-2012
Skills
- File and record maintenance
- Excellent problem solver
- Crisis management
- Ethical standards of conduct
- Report writing
- Relationship Building
- Individualized care
- Personable
- High-energy attitude
- Organizational strengths
- Problem-solving abilities
- Adaptive team player
- Courteous demeanor
- Active listening
Timeline
Probation Officer
Probation Officer Family Division
07.2025 - Current
Court Service Officer 1
Court Service Officer 1
06.2023 - 07.2025
Correctional Officer
Salem County Correctional Facility
10.2021 - 06.2023
Customer Service Sales Representative
McLane Company
10.2017 - 10.2021
Substitute Teacher
Insight Workforce
09.2016 - 06.2017
Correctional Officer
Salem County Correctional Facility
03.2012 - 07.2015
Associate of Science - Criminal Justice
Salem Community College
Bachelor of Science - Criminal Justice
Wilmington University