CASSANDRA WEST
Fayetteville
Summary
Administrative Assistant with experience in office operations, records management, customer service and customer relations. Skilled in managing high-volume tasks, coordinating schedules, and maintaining accurate documentation. Best known for being client focused with strong interpersonal skills, and secure organizational skills to ensure to properly support staff and families in fast-paced environments while maintaining a "people first" mentality.
Overview
20
20
years of professional experience
Work History
Administrative Operations Coordinator
ShortSleeves Real Estate Investment Firm LLC
09.2022 - Current
- Maintained accurate and up-to-date property records, contracts, and transaction files.
- Entered and updated client and property data in CRM systems with a high level of accuracy.
- Tracked transaction timelines, deadlines, and documentation to ensure compliance and timely closings.
- Reviewed contracts and supporting documents for completeness and accuracy before submission.
- Managed confidential client and financial information in accordance with privacy standards.
- Coordinated document collection between buyers, sellers, and internal teams.
- Prepared and processed paperwork including purchase agreements, disclosures, and closing documents.
Retail Shift Manager
Sephora USA
03.2015 - 06.2017
- Oversaw daily store operations, including over $2.5M inventory management, replenishment, order fulfillment, and ensuring operational standards are met.
- Led over three different team shifts to maximize daily production goals while supporting exceptional customer experiences.
- Managed stock levels, organize and clean stock areas, maintain visual merchandising displays, and support promotional events.
- Coached, trained, and developed team members; guided them through selling behaviors, performance metrics, and company initiatives.
Administrative Assistant / HR Support Specialist
DialAmerica
05.2006 - 11.2012
- Provided essential support to executives, managers, and teams, ensuring smooth day-to-day office operations.
- Maintained client & internal liaison services as a point of contact for internal and external inquiries, directing requests to the appropriate personnel.
- Supported onboarding, scheduling, payroll, and employee record management.
- Coordinated meetings and maintained calendars for primary staff.
- Organized annual training materials and documentation.
Education
1Year College -
Valencia Community College
Orlando, FLSkills
- Scheduling & Calendar Management
- Data Entry
- Front Office Support
- Customer Service
- Document Preparation
- Microsoft Office (Word, Excel, Outlook)
- Database Systems
- Confidential Records Handling
- Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Operations Coordinator
ShortSleeves Real Estate Investment Firm LLC
09.2022 - Current
Retail Shift Manager
Sephora USA
03.2015 - 06.2017
Administrative Assistant / HR Support Specialist
DialAmerica
05.2006 - 11.2012
1Year College -
Valencia Community College