Cassandra Wheeler
Canonsburg,PA
Summary
Successful Pharmacy Technician bring 5 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within the pharmacy setting. Knowledgeable about regulatory guidelines and policies governing fraud, waste, and abuse. Patient oriented pharmacy technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well versed in interacting with patients to answer questions and provide status updates on prescription fills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Canonsburg, PA
12.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Created and updated customer profiles, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Maintained strict customer confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assist patients with drive-thru covid testing and processes lab orders.
- Assess the immunization status of patients, help educate patients about immunizations, and administer vaccines under supervision of Pharmacist.
Designated Hitter
Walgreens
Canonsburg, PA
01.2017 - 12.2019
- Helped and supported the Pharmacy department under supervision of Pharmacist.
- Greeted customers and resolved their issues
- Preformed duties assigned by Pharmacist such as entering in patient information, helping fill prescription orders, and rotating stock from daily order.
Photo Specialist
Walgreens
Canonsburg , PA
01.2010 - 01.2017
- Performed opening and closing procedures to keep operations running smoothly.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Provided high level of assistance to customers regarding special photo projects.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
Beauty Consultant
Walgreens
Canonsburg, PA
04.2009 - 01.2010
- Identified client needs and recommended products based on preferences and requirements.
- Proactively offered assistance and asked questions to determine the needs of the customer.
- Processed payments, entering sales in register for prompt customer service.
- Consistently focused on up selling with customer by showing them sale items and complimentary offerings.
- Lead in-store events to promote brand awareness and loyalty of owned brands.
- Maintained counter and display areas for cleanliness and organization.
Education
High School Diploma -
Canon-Mcmillan Senior High School
Canonsburg, PA06.2007
Skills
- Point of Sale Systems Proficiency
- Pharmacy Operations such as Workflow
- HIPPA
- Cleaning and Sanitizing of Covid-19 Testing Areas and Immunization Health Room
- Excellent Customer Service to meet patient needs
- Verbal and Written Communication Skills
- Prioritizations and Organization Skills
- Data Entry
- Problem Solving Skills
- Insurance Billing, Utilizing Optum Rx Pharmacy Portal, Express Scripts Pharmacy Portal to submit Authorizations
- Patient Profile Setup
- Answering and Routing Patient Portal Calls
- Resolving Customer Issues
Certification
- CPhT - Certified Pharmacy Technician
- CPR Certified
- Immunization Certified
Timeline
Certified Pharmacy Technician
Walgreens
12.2019 - Current
Designated Hitter
Walgreens
01.2017 - 12.2019
Photo Specialist
Walgreens
01.2010 - 01.2017
Beauty Consultant
Walgreens
04.2009 - 01.2010
High School Diploma -
Canon-Mcmillan Senior High School
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