Christopher Roberts
Eminence,KY
Summary
Dedicated Certified Pharmacy Technician with a strong background in prescription fulfillment and inventory management. Recognized for improving operational efficiency and ensuring adherence to pharmacy regulations.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Certified Pharmacy Technician
Walmart Pharmacy
Shelbyville, KY
12.2022 - Current
- Accurately executes prescription processing and fulfillment, demonstrating compliance with pharmacy regulations and standards.
- Assists with inventory management processes to ensure timely restocking of medications and supplies, supporting team efficiency and patient safety.
- Coordinates verification and filling of more than 450 daily prescriptions in a high-volume retail pharmacy environment.
- Manages incoming phone calls, providing timely responses to inquiries from customers and healthcare providers.
- Consults with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicates with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Engages with prescribers to confirm medication dosages, secure refill authorizations, and ensure accurate patient information.
- Independently administers immunizations, A1C tests, and blood pressure assessments, adhering to established pharmacy standards and pharmacist guidelines.
Front End Supervisor
Rural King
Shelbyville, KY
06.2020 - 12.2022
- Oversaw daily front-end operations, ensuring exceptional customer service and efficient checkout processes.
- Trained staff on cash handling procedures, POS system utilization, and standard operating procedures
- Implemented effective solutions for POS and front-end system malfunctions, reducing downtime and enhancing efficiency.
- Collaborated directly with the Operations Manager and provided regular progress reports on front-end operations
- Led front-end team meetings to communicate objectives, foster collaboration, and drive operational excellence.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Resolved customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Conducted interviews for all entry-level store positions, providing hiring recommendations and coordinating next steps such as drug screening and scheduling orientation
- Completed daily deposit drop-offs and daily safe counts, completing paperwork for both in a timely manner.
Education
High School Diploma -
Eminence Independent High-school
Eminence, KY05-2022
Skills
- Direct patient care
- Immunization administration
- A1C testing
- Certified in CPR/AED
- Pharmacy software proficiency
- Confidentiality and HIPAA
- Pharmacy law
- Prescription processing
- Pharmaceutical calculations
- Point-of-sale systems proficiency
- Customer service
- Training and mentoring
- Employee supervision
- Team building
Accomplishments
Attained a perfect PTCE score (1600/1600), reflecting mastery of pharmacy operations, regulations, and patient safety protocols.
Certification
Nationally Certified Pharmacy Technician (CPhT) – Pharmacy Technician Certification Board (PTCB)
Basic Life Support - CPR / AED, for Adults, Infants, and Children- American Red Cross
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
12.2022 - Current
Front End Supervisor
Rural King
06.2020 - 12.2022
High School Diploma -
Eminence Independent High-school