Open To Work
OLUWAKEMI FALOLA
Casselberry
Summary
Licensed nursing professional skilled in patient care, medication administration, and health monitoring. Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
TALENT WORLD GROUP/VANTIVE LLC
02.2025 - Current
- Collaborated with healthcare professionals to ensure accurate patient information.
- Maintained records of patient interactions in electronic health systems.
- Educated patients on healthcare services and resources available to them.
- Resolved billing issues and guided patients through payment processes.
- Adapted quickly to new software tools for efficient customer service delivery.
- Supported team initiatives aimed at improving patient satisfaction scores.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained knowledge of product features and promotions to provide informed support.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Certified Pharmacy Technician
CENTENE PHARMACY SERVICES
09.2019 - 01.2025
- Collaborated with healthcare professionals to optimize patient medication regimens.
- Led quality assurance initiatives, enhancing medication safety protocols within the pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Vacation Guide
Wyndham Destinations
01.2017 - 09.2019
- Led guided tours, enhancing guest experiences through engaging storytelling and local insights.
- Developed comprehensive itineraries tailored to diverse customer preferences and interests.
- Trained and mentored new vacation guides, fostering a collaborative team environment.
- Streamlined tour operations by implementing feedback mechanisms for continuous improvement.
- Monitored guest feedback, utilizing insights to refine tour content and delivery methods.
- Collaborated with fellow guides to share knowledge and best practices, promoting a cohesive team environment.
- Provided excellent customer service, leading to increased positive reviews and word-of-mouth referrals.
Certified Nursing Assistant
CONSULATE HEALTHCARE
01.2012 - 09.2018
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff in implementing individualized care plans for diverse patient needs.
- Monitored vital signs and reported changes to healthcare team promptly for timely interventions.
- Educated patients and families on hygiene practices, fostering understanding of health maintenance.
Education
PRACTICAL NURSING DIPLOMA - LICENSED PRACTICAL NURSE
LAKE TECHNICAL COLLEGE
Eustis02-2026
Associate of Science - Health Sciences
Ultimate Medical Academy
Tampa, FL03-2019
Skills
- Medication administration
- Direct patient care
- Compassionate care
- Clinical documentation
- Vital signs
- Patient care
- Diabetes management
- Infection control
- Family communication
- Documenting intake
- Care planning
- ADL assistance
Certification
- CPhT - Certified Pharmacy Technician
- BLS -Basic Life Support
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
$0/hr - $1000/hrTimeline
Certified Pharmacy Technician
TALENT WORLD GROUP/VANTIVE LLC
02.2025 - Current
Certified Pharmacy Technician
CENTENE PHARMACY SERVICES
09.2019 - 01.2025
Vacation Guide
Wyndham Destinations
01.2017 - 09.2019
Certified Nursing Assistant
CONSULATE HEALTHCARE
01.2012 - 09.2018
PRACTICAL NURSING DIPLOMA - LICENSED PRACTICAL NURSE
LAKE TECHNICAL COLLEGE
Associate of Science - Health Sciences
Ultimate Medical Academy